Senior Ecommerce Manager

1 month ago

London, United Kingdom The Global Search Company Full time

Leading retail brand looking to appoint a forward thinking Senior Ecommerce Manager to support in the exciting developments across their online platform.

The Role –

  • Initiate and complete selection process for customers online orders.
  • Develop analytics on the ecommerce business to yield improvements.
  • Provide analysis of key business metrics and site performance.
  • Store and retrieve listed product to and from warehouse.
  • Communicate and coach staff to achieve hourly, daily, monthly goals.
  • Ensure all wage and hour policies and regulations are adhered to.
  • Assist in maintain, inventory and order products as needed.
  • Work with consumer care and customer service to resolve issues and keep customers happy.
  • Assist in managing and controlling expenditures, including supplies, postage, and utilities.
  • Report and escalate systemic issues as necessary and in a timely manner.
  • Retrieve and fill customers orders accurately and on time.
  • Process the orders through the point of sale (POS) system.
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
  • Pull, prepare, and ship all orders within expected timeframes.
  • Communicate across functions when timing and/or strategy shifts occur.
  • Partner with Site Operations team to understand customer and financial impacts of changes to site.
  • Serve as a highly visible internal evangelist to the marketing, IT, sales, and transformation organization.
  • Create and implement incentives for performance above expected minimums.

The ideal candidate will be coming from a strong online retail background with experience in either fashion, general merchandise or FMCG.

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