Field Service Manager
4 weeks ago
Field Service Manager - North (Must be living close to Greater Manchester)
PACKAGE : 47,250 + vehicle + pension + 25 days leave + sick pay etc
Our client, an established technology provider, are currently seeking an experienced Field Service Manager to support a team of 16 FSEs who cover an extensive range of products including but not limited to, weighing scales, printers, hand scanners and food slicers, within a number of leading supermarket retailers.
Line management of the field service engineering team (North).
Taking responsibility for resource planning, recruitment and selection in collaboration with the Heads of Operations and HR.
Manage the on-boarding of all new hires in collaboration with the Head of HR and the Field Services Training Manager.
Manage engineer performance through regular communication, field visits, performance reviews and area meetings.
In conjunction with the service delivery team responsible for Contractual SLA performance by effective coordination of works through the field and Service Desk
Ensure the implementation of best practice and compliance with internal processes, procedures including all safety and regulatory protocols.
Develop and contribute to the strategic direction of the field team - using insight from the field and collected data to drive best practice proposals, new initiatives and continuous improvement in operations.
Managed 3rd party relationships and performance in support of field activities
Manage Service Introduction process for new products or contracts.
Provide a Field Service report on engineer's performance.
Collaboratively work with other departments in order to drive performance and achieve agreed outputs.
Act as Duty Manager as rota'd (on call by phone as a point of escalation, 1 weekend in 4 extra payments paid)
Understand and fulfil the responsibilities for the secure management of personal data.
To be the first point of contact with regard to Service-related queries/ needed for information for the service engineers in your region.
Regularly meet with counterpart and Head of Operation to plan future contracts and improvements across the service sector of the business.
Communicate with Customer Account Managers, if necessary, any Service-related issues that require clarification.
Ensure all reporting and administrative requirements of the service engineers are completed to a high standard and on time.
Collate information for statistical analysis as requested by Head of Operations
Actively demonstrate the support of other departments within the company to ensure collaborative working.
Effective management and leadership skills in a remote setting
Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed)
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