Claims Operations Manager

4 weeks ago

United Kingdom Hastings Direct Full time

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored.
Claims Operations Manager page is loaded Claims Operations Manager
Apply locations Leicester Bexhill time type Full time posted on Posted 2 Days Ago job requisition id 60009680 Welcome to Hastings Direct – From our Group HR Director Pam Angel   

 
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. Developing a high performance culture within your team through clear direction and providing the relevant coaching and support to your Team Leaders to ensure they are enabling expected performance and behaviours
Utilising data to seek and understand emerging trends/issues and look for solutions, understanding how this data can help us to act on risks, as well as demonstrating a continuous improvement mind-set and effective problem solving
Building winning relationships with key stakeholders to support you in exceeding your objectives and accountabilities and partnering with wider claims/HD stakeholders to resolve business, customer or commercial issues
Proven track record of leading high performance teams (including performance management) in a contact centre/operational environment
Strong operational skills – passion for delivering great results through colleagues and enabling the right customer and commercial outcomes
Any claims experience is a bonus, but not essential for the right person  
We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Salary – Attractive salary based on experience + car allowance (pay reviews also completed each year) 

 
Flexible Working –We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

 
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance. 

 
Physical Wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. 

 
Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. 

 
Mental Wellbeing programme – At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 

 
27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve 
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Telematics Claims Manager
locations Bexhill time type Full time posted on Posted 3 Days Ago Commercial Manager - Home Claims
locations 2 Locations time type Full time posted on Posted 30+ Days Ago Retention Operations Manager
locations Leicester time type Full time posted on Posted 2 Days Ago Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.Our vision – to be the best and biggest digital insurance provider in the market.
It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories
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