Surveyor -

1 week ago

United Kingdom Trinity Claims Full time

Who we are Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

To attend, assess and prepare scope of works on large loss claims, and to verify scope and quantum on previously accepted claims, and to support our network surveyors and contractors. You will also be responsible for controlling claim spend on buildings, overseeing large loss reinstatements whilst working off a task based system. Part of the role is to also provide technical support for building damage elements of claims and first stage support to the Customer Services Team for claims with FOS complaints.

Visit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised Person
Evaluate customer building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well communicated reasons
First stage support to Customer Services on FOS complaints including the writing of reports detailing the technical decision.
Liaise with Trinity approved Building Contractors to review Contract variation and/or Interim Payments; Provide technical support within the Surveying Team on building repairs, methodology and pathology
Validate customer invoices/quotations using Xactware as required and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies.
To visit large loss claims and produce an accurate report and scope of works on Xactware.
To undertake joint site visits with the Trinity Large Loss/Complex Claim Handlers, discuss and agree any issues or outstanding items relating to policy cover directly with the Policyholder.
Audit and oversight of our Surveyor Network and Contractors with Supply Chain Manager assistance. This will include auditing their current and aged claims from cradle to grave identifying any leakage from the surveyor scope and through any variations submitted by the contractor. This will consist of desk and site visits and will include all aspects of the claim right through the claim journey.
Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required
To undertake any individual or team task or activity reasonably requested and in line with the company values including being flexible and able to react in times of surge.

Secondary education with qualifications in Maths and English, and demonstrable ability in numeracy skills & written English. Qualifications in surveying such as HNC or similar desirable


A minimum of 5 years construction experience, trade background considered
Estimating/surveying experience within insurance is essential
Experience of Xactware or other estimating software desirable

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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