Senior Reservations Manager

2 weeks ago

Woolacombe Devon, United Kingdom The Recruitment Co. Full time

The Recruitment Co are looking for a Reception Manager to join a large holiday resort in Ilfracombe, Devon. Our client offers a variety of leisure services, weekend events and commercial areas including a swimming pool, bar and restaurant.
Contract type:
Full time, Permanent
Salary:
Competitive
Hours:
40 hours over 5 days, weekend work is required (Different shifts based on demand)
The role includes working evenings, weekends, bank and school holidays across 7 days of the week, as such, you will need your own transport.
About the Reception Manager role:
Our client is looking to recruit a welcoming, professional, highly organised, and motivated receptionist with experience in a similar hospitality setting.
Reception is the main point of contact for all of their guests on arrival, where they make those all-important first and last impressions.
Our client's success is built on their ability to work as a team to ensure their guests receive the very best holiday experience possible and they will be looking to the reception manager to set an example of what exceptional customer care looks like.
Responsibilities of the Reception Manager role:
Leading by example and showing your team what a great reception looks like, a true people motivator with excellent communication and organisation skills.
Ensuring that every single guest who interacts with the reception team is given truly excellent customer care, it is their right to receive this at every opportunity whether it is in person, via telephone or digitally.
Being a true expert of our Parks by showcasing your knowledge about our accommodation types, our facilities and the local area when handling guests' queries.
Experienced and confident in customer complaint handling to ensure our guest's satisfaction levels remain high, regardless of the situation.
Build a relationship with and liaise with all departments of the Park, including our housekeeping and maintenance teams.
Expectations of the Reception Manager:
Previous experience within a Lead Reception role.
Proven management skills.
Strong customer service skills and ability to work under pressure.
Large events experience would be advantageous.
You must have strong computer literacy skills with good attention to detail.
This is very much a hands-on role in a fast-paced, customer facing environment.
To be the face of our clients thriving resort you will need to be highly presentable, have excellent communication skills and a positive problem-solving attitude.
If you feel you have the right experience APPLY Below
CPBarnstaple
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
TPBN1_UKTJ

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