Housing Customer Care Officer
3 weeks ago
Do you have a passion for customer service? Doyou want to make a real difference in people's lives and help our customers thrive? If youhave experience of working in benefits, housing income or another related area and want to join an organisation recognised as aGreat Place to Work, we want to hear from you Our friendly and high-performing Income Management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. Experience in housing or benefits advice would be helpful. It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, its about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.
Thisis a full-time, 9-month fixed-term contractrole coveringthe Worcestershire (WR1 1RE) andHerefordshire regions including Evesham, Pershore, Ross on Wye and Leominster.An Enhanced DBS check as well as a full driving licence and access to a vehicle is required.
Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage
A full driving licence and access to a vehicle
The closing date isThursday 9th January 2025with interviews taking place at our Tewkesbury office.
The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
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