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Contract Management Support Lead

4 weeks ago

Mansfield Nottinghamshire, United Kingdom Ultimate Banking Full time

Savings Support Team Leader
12 month FTC
Our client is a mortgages and savings provider, putting their customers at the heart of everything they do. Due to ongoing IT improvements within the business, their current Savings Operational Manager is becoming heavily involved in these projects, therefore, they require an individual to come on board and assist with the day to day responsibilities managing the central savings team. They envision this contract to be circa 12 months.
Providing an exceptional customer experience in support of over 20,0000 savings customers and other savings teams.
Leading the team to consistently meet and exceed customer expectations and supporting the team to evolve, helping them to adapt and embrace change.
Be a champion for growth and personal development, completing monthly 121’s, identifying training needs, delivering training and development plans.
Strong stakeholder management, interacting and collaborating confidently with colleagues at all levels of the organisation.
They are seeking a strong team leader/manager, with previous financial services experience.
Your background doesn’t have to be savings specific (although this would be highly desirable) but does have to be within the financial services sector. Our client operates a hybrid approach to the working week, with 3 days (two days must be Mondays and Tuesdays) and the remainder working remotely.