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Service Desk Team Lead | Bournemouth | Hybrid | £40,000 + Bonus
I’m working with the UK’s leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based in their Bournemouth Head Office, with the expectation that you will be required to travel to sites.
As the IT Service Desk team lead you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. You will Act as a point of escalation for Service Desk team members when required and Provide enhanced support and 2nd level of incident investigation.
ITIL v3/v4 Foundation qualification is desirable
• 2+ years’ experience of providing team leader support in a similar role
Competitive salary and bonus scheme
~ Company pension scheme
~ Life Assurance
~ 24 days holiday (rising to 28) plus Bank Holidays
~Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher.
~ Cycle to work scheme
~ Colleagues Benefit Booklet with a range of store offers discounts and promotions.
~ Family Friendly Policies
~ Excellent development opportunities.
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