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HR Service Delivery Manager

2 months ago

United Kingdom Wyndham Hotels & Resorts Full time

Summary HR Central Services refers to the function that delivers HR services to team members. HR Central Service Delivery spans the entire employee lifecycle—from hire to retire, such as onboarding, payroll, and employee experience.
Reporting to the functional Vice President, HR Central Service Delivery Manager - EMEA (HRSDM) will play an integral role in all HR matters within the corporate team, implementing activities that support the company strategy from a people perspective.

Through the Senior HR Officer EMEA, they will manage key HR administration processes ensuring we are compliant throughout and participate in all elements of the team member life cycle, in particular supporting the hiring, development and retention of exceptional team members and driving team member engagement.

They will take an active role in supporting the talent and performance review cycle as well as in people matters across the EMEA corporate population.

Through the Payroll Administrator EMEA and working with our chosen vendors, they will be accountable for the payroll process in all countries including the regular pay cycle and any commission payments. They will be seen as a subject matter expert in EMEA payroll cycles, HR systems and the management of our people data and KPIs.

Through the HR Executive, they will consolidate processes and achieve efficiencies in areas such as HR, Finance and Shared Services / Facilities.

They will also work with the HRBP team to provide a Count on Me HR Central Service Delivery and necessary resources in line with the strategic priorities of the region on an ad-hoc basis as required.

This is a front-line HR role working across a multi jurisdiction HR environment. The incumbent will be required to navigate an international environment and provide perspective on what Human Resources delivery means in the hospitality industry.

They will deliver activities, processes and procedures which support the existing team and the future growth of the business. They will build positive and effective working relationships with their client groups and team members in order to drive the development, effectiveness, engagement and retention of the team.

Being available - in today's workforce, not all team members work 9-5 in an office setting or across one time zone. The HRSDM will build and maintain an effective HR Central Service Delivery by making resources available to team members of all types, at all times, including having information available on mobile devices. This is essential in order to improve the quality of our HR Central Service Delivery.

Complexity, scope and financial responsibility
The activities and contribution of the HRBP will impact the performance of the business. They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.

Abilities/Key Competencies/Skills
Communication and interpersonal skills
Integrity
Business acumen
Analysis and interpretation
Detail orientation
Internal and External Customer responsiveness
Flexibility
Cultural sensitivity
Relationship building
People management
Innovation
Influencing and consultative skills
Collaboration
Resolution focus

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me service culture to be responsive, respectful and deliver a great experience.

Experience/Certificates/Education
Educated to bachelor’s degree level or beyond in Hotel/Hospitality Management, HR or business discipline or equivalent experience
CIPD Qualified
Generalist HR experience including compensation, payroll, performance management, talent management, resourcing and employee relations
Experience in a corporate HR environment
Fluency in verbal and written English is essential – an additional European language would be an advantage
Must have utilized key HR led systems databases for employee data management, ideally Success Factors
Must be a highly capable user of Microsoft office programmes including Excel, Word, PowerPoint and Outlook.
Previous working experience in a global company is essential
Previous experience in central HR services / hospitality would be advantageous