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Leading Officer

3 months ago

Rugby Warwickshire, United Kingdom Venesky Brown Full time

Job Description Venesky-Brown’s client, a public sector organisation with offices in Rugby, is currently looking to recruit a Lead Tenancy Officer for an initial 12 month contract on a rate of £19.99/hour PAYE (37 hours per week). This role will be a hybrid of 4 days on site and 1 day at home.

Represent the organisation in legal proceedings in regard to all court processes relating to housing management.
- To conduct final reviews on all tenancies at risk of eviction and identify the next steps to be taken in an effort to sustain the tenancy.
- Supervise the Housing Officers in delivering a housing management service for all tenants of the Organisation in general needs housing and Independent Living schemes.
- Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
- Liaise with all housing teams, Housing Services Team Leader and other Officers of the Organisation, to ensure appropriate support is provided in the delivery of housing services and to identify and resolve any complaints or problems.
- Support Housing Officers to investigate and process all housing management requests such as transfers of tenancy, mutual exchanges and succession in accordance within current legislation.
- Supervise Housing Officer to investigate, report and act upon possible breaches of tenancy conditions using all appropriate methods including Court action to remedy breaches.
- Manage and investigate high risk complaints of anti-social behaviour and neighbour disputes and take prompt and appropriate action against offenders in conjunction with other agencies such as the police and social services. Support Housing Officers to prepare a full evidence package in neighbour nuisance and anti-social behaviour cases for instructing legal action and following through to conclusion of any Court action.
- Work with residents and other agencies to develop and maintain community agreements.
- Subject to data protection procedures lead on liaising with other agencies on issues of tenancy sustainment.
- Monitor and supervise Housing Officers to Ensure all work is recorded on the housing management systems and prepare cases notes and reports for the Housing Services Team Leader.
- Ensure all monitoring records are accurately maintained.
- Prepare reports on statistical data for monitoring the service and recommending where improvements can be made.

Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation.
- Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
- Follow laid down policies and procedures.
- Previous experience of supervising staff in a Housing environment.
- Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
- Previous experience dealing with the public both face to face and by telephone with a varying customer base.
- Confident with financial issues.
- Full current driving licence
- Working towards full membership of the Chartered Institute of Housing or equivalent qualification.

Knowledge of Health and Safety policies and legislation.
- Strong PC skills and awareness of how IT can be used to improve efficiency and quality.