Consultant at leading Data Consultancy

2 months ago

United Kingdom Zoocha Ltd Full time

We are embarking on a phase of significant internal positive change at Zoocha, building out new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing agency.
As Lead UX Consultant, you’ll be instrumental in bringing our evolved strategy and experience proposition to life - inspiring and leading our internal team, and exciting and engaging our clients through beautiful, accessible and useful digital products and services that enrich lives and bring about positive, measurable change
Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. With a team of over 80 passionate thinkers, makers and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management and support.
We’re a friendly, lively and fast-paced place to work, with regular team nights out and a wide range of social events on offer across our three offices – and we’re a certified Great Place to Work, too.
With over 50 Drupal clients, our work is varied, but we have a focus on the not- for-profit, government, education and travel sectors. Topdeck Travel
Guy’s and St Thomas NHS Foundation Trust
Ofsted
As a senior member of our multidisciplinary Experience team, you will help lead Zoocha’s strategic experience design work and UX consultancy offering.
You’ll play a key role in helping discover, define and design experiences, ensuring our output is grounded in research, data and insights, and delivers ongoing value to our clients and their audiences.
As well as working alongside other UX practitioners, you’ll also work very closely with our creative and UI design team, feeding into the strategy and design of a wide range of audience-centred digital products, services and experiences, from websites to native mobile apps and global design systems.
This is a hybrid working role, with the flexibility to work remotely some of the time, but with an expectation that you’ll be based at our Hertford at least two days per week. Some travel to clients is also expected.
As a senior practitioner within the business, your work will be split between non-billable management, new business and internal projects, and billable work (including oversight) on client projects.
You MUST be based in the UK, ideally within regular commuting distance of our Hertford office, with English as your first language
You MUST have a VISA or work permit already
Minimum of 5 years’ agency experience, you’ll currently be in a senior UX design/ consultancy role and looking for your next step up
Exceptional UX design craft paired with a strategic, consultative mindset
Passionate about all things UX, and keen to share that passion in order to inspire the team - mentoring, coaching and leading them to reach their full potential
Deep practical experience of planning, conducting, analysing and presenting back of quantitative and qualitative research studies
Solid proficiency of analysing and interpreting data (e.g. Significant experience creating UX/ CX deliverables such as wireframes, prototypes, journey/ experience maps, user flows, personas, information architecture etc.
The ability to turn insights into strategic recommendations, and help join the dots for clients through compelling narratives and storytelling
Strong experience of designing and working with complex, global design systems, with a deep proficiency in Figma prototyping and testing
Good understanding of Web Content Accessibility Guidelines best practices
Solid experience of designing native mobile apps (iOS and Android) and with a strong understanding of native mobile app design best practices
Good commercial awareness, helping ensure work is delivered on time within budget
A good understanding of creative and emerging technologies and how they can be applied to innovative and immersive experiences
An exceptional communicator with the ability to explain complex concepts in plain English to people from other disciplines and backgrounds
Ideally experience of working within GDS guidelines with a goodknowledge of Government Digital Service standards and inclusive,accessible design for publicsector clients
Ideally some experience of UX content design and content testing
Line management experience including personal development planning, performance management, coaching and mentoring

Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time
Outstanding benefits including profit share, private healthcare, gym and wellness fund
Unlimited training budget
An inclusive workplace with active advocacy networks for women,LGBTQI employees and people from ethnic minorities
No Recruitment agencies please.

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