Business Analyst, FIS University Program
2 weeks ago
Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in payments and financial services technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun
We are currently recruiting for Business Analyst to join the Cards and Payments B2K-P1C team at FIS. These positions are London-based and aligned to the FIS University Program; a 2-year Program suited to entry level joiners who aspire to develop a successful career with a leading fintech company As a full-time FIS University Program participant, you will receive on-the-job training and also have an opportunity to participate in team projects, professional development webinars and work with a team that is invested in your growth, development, and success - including performance connects with your manager and you will be eligible for bi-annual merit reviews based on your start date and your performance. The UK program has a start date in September 2024 with a dedicated "Learning Week" where you will: • Learn the unique nature of our industry, products, and the markets in which we work• Learn the structure of FIS and options for growth within the organisation
• Hear from FIS leadership about their journey and participate in senior leader networking opportunities
• Build a network of peers from across the organisation Following the Learning week, you will continue your learning journey with your business unit and receive further functional training as you settle into your role. About the team The Cards platform provides card issuance and authorisation capabilities to financial entities of various sizes. These are a mixture of Credit, Prepaid and Virtual Cards. The Cards team supports and delivers client changes for B2K - P1C hosted platforms in EMEA. The production support part of the team works on functional issues for B2K - P1C (EMEA) and provides the resolution or works with other stakeholders to provide the resolution of the issues within SLAs. The role of Cards Business System Analysis is to act as the intake funnel for new requirements for change and enhancement to the processing platform and to products and services offered by Cards to its clients. In addition, the team offers consultative and educational support to internal partners and our clients and supports the delivery teams in the end-to-end delivery of new client onboarding programs. The team comprises of Business System Specialists, Business Analysts, Project Managers and System administrators who work with various internal partners and our external vendors and clients to shape the future of the products and services offered as well as ensuring compliance with regulatory directives and card network mandates. What you will be doing In this role you will be conducting research, analysing, and documenting requirements, and working with vendors and clients to deliver world class payment solutions in line with industry standards and emerging technology. Day-to-day responsibilities in the role:
• Analysis of business and client needs documentation of requirements and translation into system requirement specifications.
• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.
• Triage the production issues under B2K-P1C (EMEA)
• Work with the stakeholders to get the issue resolved within the defined SLA for the client; pick up issues and work on them till resolution and closure.
• Conducting internal meetings with the stakeholders on the status of the issues.
• Conducting meetings with the clients to provide the status of the issues on a weekly basis.
• Work with the Service Desk team on client communication for specific cases.
• Work with the internal stakeholders (dev team, QA team, BA product team) on resolution of issues, when need be
• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained. Knowledge and skills you can expect to develop include:
• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles.
• Core Business Analysis skills
• Resourceful and proactive in gathering information and sharing ideas
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Ability to persuade and influence others on the best approach to take
• Excellent analytical, decision-making, problem-solving, team, and time management skills
• Shares relevant technical and/or industry knowledge and expertise to other resources Who we are looking for • You have a bachelor's degree
• A confident communicator with strong interpersonal skills
• Highly organised, with attention to detail and an ability to multi-task
• Pro-active - willing to ask questions and put forward ideas
• Ability to build a network and comfortable interacting with a diverse group of stakeholders
• Proven teamwork skills combined with the desire and flexibility to learn and grow in a fast-paced environment
• Proficiency in Microsoft Office Suite
• A keen interest in financial technology - including payments technology and products, with a passion for building further knowledge in this area What we can offer you • A competitive salary and excellent benefits: Medical and Health, Well-Being, Lifestyle, and many more
• Structured onboarding program with networking opportunities
• Performance and merit reviews during your first two years on the program
• Access to a virtual learning platform to support your professional development
• Participate in monthly workshops focused on Professional Skills and Competencies, FIS Business Knowledge, Technical Skills, Career Development, and the Future of Fintech
• Varied and challenging work to help you develop your business acumen
• Opportunity to build your knowledge of the broader commercial payments industry
• A supportive work environment built on collaboration, flexibility, and respect
• A fun, inclusive culture - we love having fun together as a team and do lots of things both virtually as well as in person Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass #J-18808-Ljbffr
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