Telecommunication Specialist
2 weeks ago
Telecommunications Specialist - (89.Telecommunications Specialist
Education
Post Secondary Education
Thornhill Office - Thornhill, ON CA (Primary)
Full-time
Our Information Technology department is seeking a Telecommunications Specialist to join our team.
Work with the Telecom team to Implement, Maintain and Support the AVAYA AURA Telephony system and corresponding adjunct applications
Assist with research, planning, and design of voice services and contact center systems to address business needs.
Assist with vendor selection, planning, installation, testing, and implementation of Telecom systems and contact center technologies including Avaya Communication Manager Upgrade, Call Management System, Unified Communications, Voicemail, Call Recording, Interactive Voice Response System (IVR), Computer Telephony Integration (CTI), Speech Recognition, Quality/Performance Monitoring, Speech Analytics, Predictive Dialer, Workforce Management, Call Detail Recording, and Call Back Assist.
Assist with reviewing, planning, developing, documenting, testing, and executing Telecom disaster recovery plans
Provide technical support for triaging level 1 telecom tickets
Perform changes or upgrades to voice systems, hardware components and software configurations following accepted IT change management policies and procedures
Perform service order administration and management of carrier services, monthly billing reviews, and internal cost allocation/recovery of telecom charges.
Provide training assistance and technical support to clients for voice systems and contact center services.
Maintain internal Telecommunications procedures and documentation to reflect additions and changes to system hardware, software, and network configurations.
Monitor and perform routine telecommunications health checks to ensure system capacity, performance, and availability are maintained at required service levels.
Provide effective change management by assessing change requests, identifying risks, and ensuring integrity and security of voice systems and services are maintained at all times.
Maintain and/or acquire knowledge and skills relating to Telecommunications systems and contact center technologies through professional groups, vendor forums, training, trade publications, and personal contacts.
Occasionally, travel to satellite offices and stores for client meetings, system installations or upgrades when required.
Provide emergency after-hours and weekend on-call support on a rotational basis.
Escalate system or service issues to the Manager, Voice and Data Services as required.
Degree in Computer Science/Electrical Engineering/certified Telecommunications Management program is preferred, and/or equivalent work experience
At least 5 years of work experience with Telecommunications systems, contact center applications, and carrier voice systems and network services
Strong working knowledge and experience with carrier voice service offerings (1FL, T1, DS1, DS3, ISDN BRI/PRI, MPLS, SIP, local and toll-free services/features)
Working knowledge and experience with IVR, speech recognition, speech analytics, Performance/Quality Management, and predictive dialing systems
722, RTP, RTCP, UDP and TCP/IP networking protocols
Strong technical, analytical, project management, time management, and problem solving skills.
Professional knowledge of Microsoft Office 2016 suite, Office-365, and Skype for Business
Ability to be flexible and understand a wide range of Telecommunications and IT concepts, practices, and procedures
Solid knowledge of wiring standards, cabling systems/components
Good understanding and knowledge of converged networking, infrastructure, and services (IP v4 and v6 addressing, subnets, VLAN, QoS, DHCP, DNS)
Annual bonuses and merit increases
Defined Contribution Pension
Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results.
Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA Club Group will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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United Kingdom CA A Sco Full timeTelecommunications Specialist - (89.5.3) Share this job as a link in your status update to LinkedIn. Job Title Telecommunications Specialist Education Post Secondary Education Location 1. Thornhill Office - Thornhill, ON CA (Primary) Experienced (Non-Manager) Category Information Technology Job Type Full-time Job Description Our Information...
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