Engineering Technical Specialist

3 weeks ago

United Kingdom Engage PSG Search Full time

Our Client are a fast growing GTM Voice Intelligence company with the mission of empowering people and organizations to interact and engage with convenience and security in all channels and languages. They develop next generation voice biometric AI to deliver easy-to-use and highly secure speaker recognition and fraud detection capabilities. Our client provides its technology to a global network of accredited experts who incorporate their voice biometric technology into secure, customer-facing applications and fraud detection solutions. The ecosystem of partners delivers solutions in all industries including government, education, healthcare, financial services, retail services, and telecommunications.

This role offers the opportunity to advance the development of this GTM Voice Biometric technology specialist here in the UK. This is a varied and stimulating role for someone building a strong track record of customer delivery. Become a subject matter expert for the company’s software products, building in depth knowledge of the market for biometrics, identity and fraud
Apply Strategic Impact with clients from a range of industries, gathering requirements, producing recommendations and tracking project progress
Lead the implementation process from kick off to completion, learning how our products improve customer experience and fight fraud
Provide training for client staff on the usage of new systems and software
Provide a direct, hands-on contribution to the ongoing development of our clients products as a virtual senior member of the technical team

The ideal candidate for this position will come from an associated field of Technology - Contact Call Centre, Voice Biometric / Intelligence or Fraud / Identity led Software.

Contact centre platforms
Cloud computing platforms (AWS preferred)
Technical support into large organisations
Java, HTML
Jira or similar process management software
Degree in computer science or similar

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