IT/AV First Line Support

3 weeks ago

Liverpool, United Kingdom Lstmed Full time

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IT/AV First Line Support (85720) 2 posts

Reference: APR20248013

Expiry date: 22:59, Fri, 10th May 2024

Location: Liverpool

Benefits: 30 Days holiday (pro rata) + Bank Holiday and additional Christmas closure days

An exciting opportunity has arisen for a highly motivated IT/AV First Line Support to join the IT Services Department here at the Liverpool school of Tropical Medicine. You will be responsible for supporting staff in troubleshooting IT and AV problems and working with other members of the IT Services team to create functional and workable IT and AV services.

About the team:

The IT Services team provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects.

Key responsibilities are (but not limited to):

  • IT Service Delivery
    • Deliver support for IT and AV services across LSTM Main Activities
    • Install, configure, and troubleshoot IT and AV equipment.
    • Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Office 365 accounts
    • Communicate clearly with staff and students and assist in resolving IT and AV issues.
    • Provide individual IT support to staff when requested through the Service Desk
  • Responding to Change
    • Contribute towards project plans for activities, undertake workstream activities and liaise with peer and supervisory team members
    • Assist with the implementation of major developments and projects undertaken by the IT Services department.
    • Advise colleagues on potential uses of existing and new technologies
    • Work flexibly to the needs of IT Services – this may include occasional out of hours working.

The ideal candidate will be able to demonstrate

  • An understanding of how IT/AV is used with a business IT environment
  • Experience in working with a complex business IT/AV environment
  • Experience in using, configuring and troubleshooting the Microsoft Office 365 and business AV systems
  • Good communication and presentation skills to communicate complex IT concepts to a non-technical audience
  • Ability to install and configure a range of hardware, software and troubleshoot issues

(For a full list of essential and desirable criteria please refer to the job description and person specification)

Additional benefits of joining LSTM:

  • Generous occupational pension schemes
  • Government backed “cycle to work” scheme.
  • Affiliated, discounted staff membership to the University of Liverpool Sports Centre
  • Plus, a host of additional family friendly policies

Closing Date: 10th May 2024

Application Process: To apply for the position please click on the apply link and upload your CV and Covering Letter.

Due to the volume of applications, we receive, we may close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role.

Inclusion is central to our values at LSTM

We seek to attract and recruit people who reflect the diversity across our communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. LSTM selects candidates based on skills, qualifications, and experience.

We welcome conversations about flexible working; and applications from those returning to employment after a break from their careers.

About LSTM

Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.

Look at some of the great work we have achieved over the past year by viewing our annual report:

LSTM actively promotes Equal Opportunities and Safeguarding Policies

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