Product Manager
2 weeks ago
Product Manager Integrated Services and Support
Product Management & Development (Information & Communication Technology)
We design, manufacture and install modular buildings for education, affordable housing, mining, custodial and commercial sectors across all mainland Australian states. Our recreational vehicle work includes servicing as well as manufacture and distribute leading products. We work as One Fleetwood across our group of companies, including Building Solutions, Community Solutions and RV Solutions.
The Integrated Service and Support Product Manager is responsible for managing the Recreational Vehicle Solutions (RVS) parts and service offerings to our OEM customer channel. In addition, you will be responsible for managing the warranty and technical support team to provide support on both pre and post sales activities.
This is a newly created role which requires the incumbent to develop an integrated solution and an extensive national service network as we scale our business and venture into new growth areas.
Develop and implement the parts and service roadmap to achieve financial set goals.
Establish a national service and repair network to provide support on post sales activities and improve servicelevel deliverables.
Collaborate with Procurement team and actively work with local and/or overseas suppliers on product sourcingand/or development to ensure product positioning and pricing is competitive with market offerings.
Prepare and present business cases to RVS Leadership team, highlighting returns on investment, tangible and intangible benefits of proposed parts and service offerings.
Analyse the current product portfolio to provide insight to the Leadership team on the performance of each product category (sales turnover, profitability and new product launch performances) through monthly SIOP reporting.
Participate in customer meetings with Sales team to identify market opportunities, trends and gaps in parts and service offering and provide turnkey solutions to customers’ needs and requirements.
Create and maintain the parts and service data integrity and pricing accuracy in ERP system.
Provide product training and support to Sales, Customer Service teams and customer.
With appropriate training you will be driven to become a subject matter expert on our amazing range of products. The Successful applicant will be able to provide support, guidance and leadership to their team.
Bachelor’s degree in Mechanical or Electrical Engineering
At least 2 years experiences in an Aftersales service role, preferably in Automotive or RV Industry
Demonstrate skills and experience with product installations and applications; Access opportunities for professional and career development across our group of companies, in an ASX listed company and industry leader.
All successful applicants may be required to complete a functional medical including drug & alcohol assessment.
Fleetwood Australia acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters, and communities. All agency candidates must be submitted through our online portal to be valid.
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