Brand Liaison Officer
2 weeks ago
Fusion People are actively recruiting for a Liaison Officer to work on behalf of our nationwide housing association client in the Wiltshire area.
The RLO will also deal with customer complaints and provide support to vulnerable residents.
The role is customer facing and full time on site (no hybrid working). A full driving licence and a car is required as the properties are spread out and the candidate will be required to travel between properties. Mileage will be paid as candidates submit weekly timesheets / expenses. All IT equipment & branded PPE will be provided.
To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives.
Develop strategies with the involvement of Clients / Resident's Associations / residents, ensuring the projects objectives are met.
Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment.
Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey.
Manage a pro-active process to ensure complaints are recorded and resolved.
Carry out customer satisfaction surveys.
Building Control Officer
Local Authority
Clerk of Works/ Resident Engineer/ Client Project Manager
NVQ Level 3 or equivalent
IT Literate - Word, Excel & bespoke systems (Coins an advantage)
In date CSCS Card RequiredAbout the role:
Monday to Friday, generally 9am-5pm.
£14 to £18 hourly dependant on ability and PAYE/LTD option.Please contact Sam Day from the Bristol Fusion People Bristol office for more details.
--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. You'll find a wide selection of vacancies on our website
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