Transformation Programme Manager

Job Description

About Infosys:

Our industry-leading multi-cultural Financial Services Industry [FSI] solutions are helping some of the largest global firms realize operational excellence and tangible benefits in this radically evolving landscape. You'll have a passion for strategy, architecture and the latest technological breakthroughs. In this team you'll be able to see your own ideas transform into breakthrough results for some of the largest companies around the world. This role presents you with an opportunity to make a real difference.

Allow us to introduce ourselves -

• Infosys Consulting is annually recognized as one of the UK's top firms by the Financial Times and Forbes Consulting is considered as one the most popular and prestigious industries to work in, a feat which is confirmed year after year by several highly renowned surveys
• We offer multifaceted roles, which differ from project to project
  Professionals who tire of repetitive tasks and prefer to find intellectually challenging responsibilities will find working as consultant greatly fulfilling
• You'll be working in truly diverse teams
  Consultants are expected to operate well in diverse, often global teams, and to work collaboratively with like-minded ambitious professionals
• Career development and a steep learning curve
  An important aspect valued by professionals is the extensive career development opportunities and steep learning curve within consultancy firms

Discover a culture of growth, collaboration, and great fun along the way

Infosys Consulting strives to empower their employees from all backgrounds to thrive, to grow in their careers, and to make a real, visible impact within the organization and beyond. You'll discover an inclusive and collaborative culture, working alongside highly motivated colleagues within a learning focused work environment. By joining Infosys Consulting you'll play a critical role in our successful growth story - we're looking forward to taking this journey with you.

Our mission is to drive innovation and transformation in the Financial Services & Insurance industry. We help some of the largest global firms solve their biggest challenges and thus become a key part of the client's transformation journey. If you are looking for a challenging career working in a vibrant environment, this could be the role for you. As part of our global team, you will be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills while working for some of the leading firms in the world.

We are seeking a Transformation Programme Manager who specializes in the Financial Services & Insurance domain. This role is pivotal in leading large scale complex transformation initiatives in banking (retail, commercial, payments, lending) and Insurance (underwriting, claims)

Key Responsibilities:

• Lead and manage large-scale transformation programmes, end to end delivery, aligning with both client goals and industry best practices.
• Extensive experience working in both banking and insurance projects with understanding of customer journeys, process flows, business value realization.
• Build and manage relationship with senior stakeholders, SMEs influencing decision-making in line with business goals.
• Create structure for transformation programmes including program target operating model, roadmap, manage alignment across people, process, technology, and business objectives.
• Own, define and manage Programme Governance including plans, timelines, resource allocation, risk management, budget oversight, status reporting, ensure programme deliverables adhere to the agreed governance and risk framework.
• Implement effective change management strategies to promote adoption of new processes and technologies within client organizations.
• Deep knowledge of scaled agile SAFe delivery, product management, able to liaise between business and tech, define and prioritize technical requirements, create and maintain product backlog, epics, features, user-stories and drive agile delivery.
• Lead PI Planning, big-room planning workshops, sprint planning, work closely with cross-functional multi-disciplinary teams.
• Be the bridge between technical delivery team and business product owners and work closely with Business & Technology teams with an agile, iterative approach using design thinking to foster innovation.
• Good understanding of latest technologies, regulatory developments, and best practices in financial services & insurance space.
• Support sales proposals, Request for Proposal RFP responses and client pitches and drive business development by proactively seeking new opportunities in client accounts
• Formulate and present Infosys propositions and service offerings, contribute to FSI thought leadership, intellectual property, methods & tools.

• Play an advisory role to client leaders and Provide direction and guidance on the development of the team, consultants.

The Successful Candidate will demonstrate the following Strengths:

• Strong communication, listening, influencing and inter-personal skills.
• Creative with a curious mind, analytical and problem-solving skills.
• Advanced planning and organizational skills.
• Demonstrated success in leading and delivering complex programmes in business and technology.
• Ability to engage with CXO and senior client stakeholders
• Ability and willingness to travel as needed for client engagements.
• Ability to navigate ambiguity and work in a self-directed nature.
• Good understanding of latest leading technologies, data, AI, digital and able to identify opportunities to incorporate them.
• Strategic thinker and value driven.
• Strong delivery focus mindset.

Other Key Requirements:

• a good understanding of industry drivers, regulations, challenges, and market trends with Key domain knowledge across:
  • Banking - Lending, Payments, commercial and retail banking, Onboarding / KYC, AML/Fraud, Fin crime, Business Banking, capital markets etc.
  • Insurance : P&C Insurance, Reinsurance, Risk Management, Life or General Insurance with experience in underwriting, claims etc.
• General financial management skills, financial analysis, gained within both commercial and/or not-for-profit organisations.
• Innovation in both sales and delivery.
• Proven ability to shape propositions and projects that deliver effective business outcomes for clients whilst managing internal commercial and delivery risk.
• Excellent people management and leadership experience, with a proven ability to motivate and lead multi-disciplinary team.

Qualifications:

• Bachelor's or master's degree in STEM or a related field. MBA is preferred. Additional certifications (e.g., PMP, Agile/Scrum)
• Approx 10-15+ years of experience in a technology-focused role within management consulting, with substantial experience in the Financial Services & insurance industry.

• The opportunity to work at the forefront of Financial Services & Insurance industry transformation with a leading global consulting firm.
• Exposure to a variety of challenging and high-profile projects.
• A collaborative, inclusive, and dynamic work environment.
• Competitive salary and benefits package, including performance bonuses and career advancement opportunities.
• Ongoing professional development and training in the latest industry trends and consulting methodologies.