Operations Co-ordinator

4 weeks ago

Aberystwyth Ceredigion, United Kingdom Proactive Personnel Ltd Full time

Proactive Personnel are recruiting for an operations coordinator to work for an outdoor playground equipment designer, as an aftersales administrator. You will work closely with the Aftersales Manager to provide a high-quality aftersales department that delivers excellent levels of customer service to customers.
28 days annual holiday (including bank holidays) increasing gradually to 33 days over 7 years.
* Additional 3 days of whole company paid leave over the Christmas Period (in addition to your annual leave entitlement)
* Enhanced sick pay scheme
* Online benefits portal with financial savings on lifestyle products, training, and well-being
* Comprehensive 1 to 1 training and development, which continues throughout your time with the company.
* A new, modern office and production facility based just outside Chester
Answer and react efficiently to all inbound enquiries to the business via phone, website, email, post or another method, providing first-class customer service at all times.
* Liaise with field operatives providing updates on current jobs/site visits.
* Communicate with our dedicated hotel booking company to arrange accommodation for the maintenance & operations teams.
* Using Sage line 50 accounts software to process sales orders and carry out the full sales order processing (SOP) process.
* Send feedback surveys to customers to ensure customer satisfaction and look for ways to continually improve.
* Adhoc duties as required by the business.
From Inverness to Plymouth our database has been developed over the past 20 years to be able to assist you in finding your ideal job first time round. It has also gained us the reputation for being one of the leading recruiters within this field.

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