Account Manager

2 weeks ago

London, United Kingdom Security Industry Authority Approved Contractor SecuriGroup Full time

Following an exciting contract award to provide event security at the Royal Albert Hall, SecuriGroup is seeking an experienced Account Manager to work at this prestigious and iconic venue. The successful candidate must demonstrate our values of Loyalty, Integrity and Professionalism while delivering a high standard of service.

This is a fantastic opportunity for a self-motivated and organised event-based security professional to join a growing organisation and progress their career.

With various strategic steering groups, SecuriGroup is an equal opportunities and inclusive employer, committed to continual improvement. At SecuriGroup, we believe that the diversity of our workforce should reflect the community in which we serve.

We are currently recruiting for an experienced Account Manager who can offer commitment and flexibility. Responsibilities include but are not limited to:

  • Leading and providing strategic and tactical direction for event security at the Royal Albert Hall ensuring strict compliance with regulatory standards, safety protocols, best in class methodologies and contractual requirements.
  • Building and maintaining professional collaborative relationships to deliver an exceptional, best in class event security provision.
  • Maintaining exceptional standards of customer service that reflect the world-class reputation of the RAH.
  • Leading a team of security professionals with effective communication and fostering a safety-first culture of teamwork and excellence.
  • Implementing a programme of continuous professional development and training for the on-site team to ensure the highest standards of service are delivered.
  • Overseeing the management, monitoring and reporting of KPIs and SLAs to demonstrate service levels and to drive a culture of continuous improvement.
  • Analysing management information and the presentation of weekly/monthly statistical reports to clients.
  • Collaborating with internal stakeholders to analyse security risks and develop proactive strategies for risk mitigation, demonstrating strategic planning skills.
  • Ensuring that the event security team are professionally briefed around specific event protocols at all times, continuously striving to improve team communication.
  • Demonstrating adaptability and composure in high-pressure situations, effectively resolving security challenges while upholding professionalism and reflecting the values of the RAH.
  • Leveraging advanced technology and innovative security solutions to optimize operational efficiency and stay ahead of evolving security threats.
  • Serving as a security expert, staying abreast of industry developments, and sharing knowledge with the team.
  • Creating a positive and inclusive work environment characterized by mutual respect, transparent communication, and a shared dedication to achieving organizational goals.
  • Serving as a trusted advisor to clients, providing expert guidance on security and event safety matters and consistently exceeding expectations through meticulous attention to detail and proactive problem-solving.
  • Upholding the highest ethical standards and integrity in all interactions, safeguarding the reputation and integrity of our organisation and that of the RAH.
  • Mentoring, coaching, supporting and developing a team of event security supervisors building a disciplined team with a clear understanding of requirements, expectations and service excellence.
  • Delivering professional, robust people management systems and processes to provide consistency of approach and application of rigorous standards across a flexible and agile shift-based team.
  • Reflecting the professional and cultural values of the Royal Albert Hall at all times and ensuring these are mirrored throughout the event security team.

What We Need from You

  • Hold a valid SIA badge (Security Industry Authority).
  • Possess NEBOSH certification (National Examination Board in Occupational Safety and Health[RC1] ) or an equivalent qualification.
  • Stay updated on industry regulations and best practices.
  • Minimum 7 years of experience in security management within major performance venues.
  • Proven track record of working at management level in the security industry[RC3] and building strong, quality led service delivery teams in customer facing environments.
  • Ability to lead operations while maintaining a focus on strategic and tactical objectives.
  • Demonstrable experience of driving continuous improvement against KPIs and SLAs.
  • Strong understanding of safety protocols, risk assessment, and emergency response.
  • Proven experience in client management and relationship building.
  • Expertise in security matters, with a demonstrated passion for ongoing learning.
  • Strong proficiency in Excel and data management and analysis
  • Excellent communication and presentation skills.

What We Will Do for You:

Continuous Learning: Access to tailored training programs, workshops, seminars, and industry conferences to enhance your skills and stay updated with the latest security trends.

Growth Opportunities: Pathways for career progression and new challenges within our organization, fostering a culture of growth and advancement.

Performance Recognition: Acknowledgment of your achievements and outstanding performance through various recognition programs, creating a positive and motivating work environment.

Supportive Leadership: Guidance, mentorship, and resources from our committed leadership team to support your success and help you thrive in your role.

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