Delivery Manager
3 weeks ago
At Munich Re Specialty Group (MRSG), individuality is a key driver for our success and innovation. We know there is always more work to be done, but we are committed to building a strong and inclusive culture where everyone is welcomed and valued for their “own expression of self-identity ”.
Munich Re Specialty Group (MRSG) is part of Munich Re Group’s Global Specialty Insurance division (GSI). We are known for our dedication to excellence and quality of service provision.
As well as operating in the London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including, Singapore, Labuan and Dubai.
Our group of companies provide solutions covering Casualty, Marine & Cargo, Energy & Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht, Portfolio Solutions and Green Solutions. Head of Underwriting Delivery
We are excited to be growing our Operations Team and are looking to employ a key leadership role, the Head of Underwriting Delivery. This newly created role will be essential for shaping and leading a newly created team providing services to Underwriting. Operations is an area of growth within Munich Re Speciality Group and there are exciting times ahead as the group continues to invest in people, process improvement, data enhancement and technology.
The role will be based in London with travel required to our regional offices in the UK.
Reporting to the Director of Operations Delivery, this role will lead and continue to shape a newly created team, Underwriting Delivery. This is a new department being established in Operations in line with the overarching transformation goals of Munich Re’s Global Specialty Insurance (GSI) and Munich Re Specialty Group (MRSG) which will evolve and build out over time.You will establish, manage, oversee and report on, market leading underwriting services being provided by the Underwriting Delivery teams. Managing the recruitment and training of the team
Managing and liaising with key stakeholders in Underwriting, Operations, Risk & Compliance and other functions, as required
Transitioning (planning and delivery) services into the Underwriting Delivery Team
Maintaining, if not exceeding, expected and contractually agreed service levels to support Underwriting in the achievement of its strategic goals
Performance monitoring and reporting of services provided to internal customers in a regular schedule
Continuous improvement of services provided by the Underwriting Delivery Team, leveraging process improvement and technology
We are keen to speak with candidates who have proven experience in creating, leading and guiding high performing service delivery teams. The right candidate will be energetic, meticulously focused on client service delivery and have extensive experience in working in the specialty insurance market in London (Company market and Lloyd’s).
Experience as an Underwriter or part of an Underwriting Team, delegated underwriting and/or underwriting management & oversight.
Sound understanding of commercial and specialty insurance markets and insurance operations, including Lloyd’s and Company Market
Excellent organisational, multi-tasking and time management skills
At MRSG, you will find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more
Diversity & Inclusion
Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all.
Working together, we are an employer of choice by building the workforce for today and the future.
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