IT Technical Support Analyst
4 weeks ago
Please note this role does not offer sponsorship.
Job Description:
IT Technical Support Analyst
Oxford
Full Time
If you have previously applied for this position, please don't apply.
About our team
Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub.
We offer extensive expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications.
Description/Overall Purpose of the Job
As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions.
You will serve as the primary point of contact for all help desk requests and incidents.
Main Responsibilities
- Providing face-to-face, telephone, and email support.
- Purchasing, configuring, installing, and maintaining desktop and laptop PCs.
- Supporting telephone systems and configuring telephone handsets.
- Assisting with audiovisual equipment, projectors, and video conference facilities.
- Managing issue resolution, problem-solving, service requests, and changes through the help desk tool.
- Conducting audits of computers to ensure software authorisation and licensing compliance.
- Maintaining an inventory/database of IT hardware and software.
- Liaising with third-party IT support companies and vendors.
- Providing support to other offices as required.
- Undertaking any other IM or IM Admin related tasks.
- Adhering to defined standards and procedures.
Knowledge and Skills
- Strong expertise in supporting Windows-based PCs and servers.
- Previous experience in a first-line support role.
- Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite.
- Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android).
Education, Qualifications, or Training
- A qualification in IT (A+ or MCSE).
- Proven experience in a technical support environment.
- Ability to obtain SC Clearance.
- Degree in computer science or related field.
- Working knowledge of other IT operating systems.
- Experience in a secure environment.
About You
- Ability to work independently.
- Proficient in troubleshooting and problem resolution.
- Strong written and verbal communication skills.
- Additional Requirements
- Must be eligible for DBS Security Clearance and SC Clearance.
- Applicants must meet all requirements of Export Compliance Regulations.
Data Protection
By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. This information will only be used by us.
We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.
This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.
We currently have 4,082 live graduate jobs and we're adding more all the time.
#J-18808-Ljbffr-
Contract Technical Business Analyst
2 weeks ago
Wantage, Oxfordshire, United Kingdom IT Recruitment Solutions Ltd Full timeTechnical Business Analyst needed for a 3-month Inside IR35 contract. TheTechnical Business Analyst will oversee the discovery phase of a planned IT Operational Change. TheTechnical Business Analyst duties involve: Identifying/documenting any software, hardware or licensing issues that may arise from the upcoming operational change. Identifying/documenting...
-
IT Support Technical Support 2Nd Line Desktop
3 weeks ago
Kidlington, Oxfordshire, United Kingdom Reed Full timeIT Support | Technical Support | 2nd Line | Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be...
-
Technical Business Analyst
2 weeks ago
Wantage, Oxfordshire, United Kingdom IT Recruitment Solutions Ltd Full timeTechnical Business Analyst needed for a 3-month Inside IR35 contract. Please note this role will be based 100% on-site in Oxfordshire (near Wantage). TheTechnical Business Analyst will oversee the discovery phase of a planned IT Operational Change. TheTechnical Business Analyst duties involve: Co-ordinating 'as-is' sessions with key...
-
IT Support Technical Support 2nd Line Desktop
2 weeks ago
Kidlington, United Kingdom Reed Full timeIT Support | Technical Support | 2nd Line | Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be providing 1st...
-
IT Support Technical Support 2nd Line Desktop
3 weeks ago
Kidlington, United Kingdom Reed Technology Full timeIT Support | Technical Support | 2nd Line | DesktopThe role will be onsite in Kidlington.As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.You will be providing 1st and...
-
User Support Analyst
4 weeks ago
Kidlington, United Kingdom Adecco Full timeWe are currently recruiting for an experienced User Support Analyst to work for Thames Valley Police. This role will be hybrid working with a requirement to have capability to travel to different locations across both Forces of Thames Valley and Hampshire Police. You will be working Monday to Friday 37 hours a week. PLEASE NOTE THE SUCCESSFUL CANDIDATE...
-
Technical Product Analyst
4 weeks ago
Oxfordshire, United Kingdom Nicholas Howard Full timeWe are seeking an ambitious Technical Product Analyst to work on the development of our client's innovative software products to support clinical research in the pharmaceutical sector, and to improve the management and treatment of mental health conditionsin the healthcare sector. This is an excellent opportunity for a graduate with 1-2 years industry...
-
Digital Analyst
1 month ago
Oxfordshire, United Kingdom Technet IT Recruitment Limited Full time**Role: Digital Analyst** **Location: Oxfordshire** My client, a household name in the luxury fashion/accessory retail industry operating worldwide, is searching for a digital analyst to join their growing team. This role will see you utilising membership data and owned media engagement to providing digitalinsights to support the design of digital...
-
1st / 2nd Line Support Windows
3 weeks ago
Kidlington, Oxfordshire, United Kingdom Reed Full timeIT Support | Technical Support | 2nd Line | Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be...
-
Technical Architecture Analyst
4 days ago
East Hagbourne, Oxfordshire, United Kingdom Planet Recruitment Full timeRole: Technical Architecture Analyst Salary: 36k Location: Abingdon - Hybrid Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose Our client are seeking to recruit into their successful Technical...
-
Technical Architecture Analyst
1 week ago
East Hagbourne, Oxfordshire, United Kingdom Planet Recruitment Full timeRole: Technical Architecture Analyst Salary: 36k Location: Abingdon - Hybrid Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose Our client are seeking to recruit into their successful Technical...
-
Technical Architecture Analyst
9 hours ago
East Hagbourne, Oxfordshire, United Kingdom Planet Recruitment Full timeRole: Technical Architecture Analyst Salary: 36k Location: Abingdon - Hybrid Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose Our client are seeking to recruit into their successful Technical...
-
Technical Architecture Analyst
10 hours ago
East Hagbourne, Oxfordshire, United Kingdom Planet Recruitment Full timeRole: Technical Architecture Analyst Salary: 36k Location: Abingdon - Hybrid Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose Our client are seeking to recruit into their successful Technical...
-
Senior Analyst
1 week ago
Kidlington, Oxfordshire, United Kingdom Essentra Full timePlease note this is a FTC until the end of December 2024 The Senior Analyst is responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. The role is expected to provide quantitative and qualitative analysis to all levels of the organization to ensure the achievement...
-
Senior Analyst
1 week ago
Kidlington, Oxfordshire, United Kingdom Essentra Full timePlease note this is a FTC until the end of December 2024 The Senior Analyst is responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. The role is expected to provide quantitative and qualitative analysis to all levels of the organization to ensure the achievement...
-
Senior Analyst
13 hours ago
Kidlington, Oxfordshire, United Kingdom Essentra Full timePlease note this is a FTC until the end of December 2024 The Senior Analyst is responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. The role is expected to provide quantitative and qualitative analysis to all levels of the organization to ensure the achievement...
-
Senior Analyst
19 hours ago
Kidlington, Oxfordshire, United Kingdom Essentra Full timePlease note this is a FTC until the end of December 2024 The Senior Analyst is responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. The role is expected to provide quantitative and qualitative analysis to all levels of the organization to ensure the achievement...
-
IT Support Analyst
2 weeks ago
East Hagbourne, Oxfordshire, United Kingdom Planet Recruitment Full timeRole: Technical Architecture Analyst Abingdon - Hybrid 20+ Days Holiday and rising (plus bank holidays) ~ Flexible working (WFH incentives) ~ Private medical cover Discounted gym membership Free Car Parking Our client are seeking to recruit into their successful Technical Architecture team with a Technical Architecture Analyst to support the...
-
IT Support Analyst
9 hours ago
East Hagbourne, Oxfordshire, United Kingdom Planet Recruitment Full timeRole: Technical Architecture Analyst Abingdon - Hybrid 20+ Days Holiday and rising (plus bank holidays) ~ Flexible working (WFH incentives) ~ Private medical cover Discounted gym membership Free Car Parking Our client are seeking to recruit into their successful Technical Architecture team with a Technical Architecture Analyst to support the...
-
IT Support Analyst
10 hours ago
East Hagbourne, Oxfordshire, United Kingdom Planet Recruitment Full timeRole: Technical Architecture Analyst Abingdon - Hybrid 20+ Days Holiday and rising (plus bank holidays) ~ Flexible working (WFH incentives) ~ Private medical cover Discounted gym membership Free Car Parking Our client are seeking to recruit into their successful Technical Architecture team with a Technical Architecture Analyst to support the...