Current jobs related to Service Desk Analyst - Havant Hampshire - Tomgandhi Consulting Ltd
-
Service Desk Analyst
5 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be responsible for providing technical support to our customers via phone, email, and chat.Key Responsibilities:Provide technical support for hardware, software, and network issuesRoute problems to internal 2nd...
-
Service Desk Analyst
5 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be responsible for providing technical support to our customers via phone, email, and chat.Key Responsibilities:Provide technical support for hardware, software, and network issuesRoute problems to internal 2nd...
-
Service Desk Analyst
3 weeks ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Tomgandhi Consulting Ltd. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support via...
-
Service Desk Analyst
3 weeks ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Tomgandhi Consulting Ltd. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support via...
-
Service Desk Analyst
1 week ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues related to hardware, software, and networks.Key Responsibilities:Provide technical support via phone, email, and...
-
Service Desk Analyst
1 week ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues related to hardware, software, and networks.Key Responsibilities:Provide technical support via phone, email, and...
-
Service Desk Analyst
3 weeks ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled and experienced Service Desk Analyst to join our team at Tomgandhi Consulting Ltd. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and resolving issues in a timely and efficient manner.Key...
-
Service Desk Analyst
3 weeks ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled and experienced Service Desk Analyst to join our team at Tomgandhi Consulting Ltd. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and resolving issues in a timely and efficient manner.Key...
-
Service Desk Analyst
3 weeks ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled and experienced Service Desk Analyst to join our team at Tomgandhi Consulting Ltd. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and resolving issues in a timely and efficient manner.Key...
-
Service Desk Analyst
3 weeks ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled and experienced Service Desk Analyst to join our team at Tomgandhi Consulting Ltd. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and resolving issues in a timely and efficient manner.Key...
-
Service Desk Analyst
6 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and assistance to resolve their hardware, software, and network-related issues.Key Responsibilities:Provide technical support and...
-
Service Desk Analyst
6 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and assistance to resolve their hardware, software, and network-related issues.Key Responsibilities:Provide technical support and...
-
Service Desk Analyst
1 day ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are a global technology company, home to over 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.As a Service Desk Analyst at HCLTech, you will be part of a team that provides...
-
Service Desk Analyst
2 hours ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are a global technology company, home to over 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.As a Service Desk Analyst at HCLTech, you will be part of a team that provides...
-
Service Desk Analyst
1 day ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are a global technology company, home to over 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.Job Summary:The Service Desk Analyst will provide technical support to customers via...
-
Service Desk Analyst
2 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are a global technology company, home to over 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.Job Summary:The Service Desk Analyst will provide technical support to customers via...
-
Service Desk Analyst
3 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support via phone, email, and chat to...
-
Service Desk Analyst
3 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support via phone, email, and chat to...
-
Service Desk Analyst
3 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be responsible for providing technical support to our customers via phone, email, and chat.Key Responsibilities:Provide hardware, software, and network problem diagnosis and resolution via telephone, email, and...
-
Service Desk Analyst
4 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our customers via phone, email, and chat.Key Responsibilities:Provide hardware, software, and network problem diagnosis and resolution via...
Service Desk Analyst
4 months ago
Job Title: Service Desk Analyst
Location: Havant
Workplace Type: On-site
Employment Type: Contract
Job Description:
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities.
- Escalate complex problem to appropriate support specialists.
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in on-going training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of Service Desk operations
Technical Requirements
- Phone support experience necessary.
- Technical Service desk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Vision
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology
Other Skills / Experience
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
- Ability to learn new information quickly and the willingness to do so at all times.
- Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
- Customer Focus
- Teamwork
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality
Note: Interested candidates can Send CV to harika.bellamkonda@anantha.co.in