Training lead

4 weeks ago


Aberdeen, United Kingdom Cammach Bryant Full time

Our client is looking for a CRM Upgrade Training Leader for a contract position, working remotely.


A platform upgrade to revamp corporate CRM; Transferring system processes and automations from SKUID to SFDC layer for optimized data processing and faster page load.
Establishing data connectivity to tap into a broader suite of commercial effectiveness tools.
Training needs analysis Assessing persona specific training requirements based on change impacts of the new platform and audience training needs.
Training strategy and plan Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation.
Collaboration with Business segments training leaders set an operating rhythm with Business segments training leaders to review the training strategy, plan, and content structure + assignment in Learning.
Training content production
Curating multi-channel content based on training needs analysis including recorded videos, quick reference guides, detailed step-by-step' guides and updated Help Articles
Set up training courses and curriculum in the learning platform and align associated sales competencies, allocating courses/curriculum based on persona, and reporting training content adoption.
Training preparation Logistical preparation for training delivery including training agendas, training data creation in training instance of SFDC, training instance access provisioning, in-class interactive exercise design, briefing of supporting resources (Change Management team members) etc
Training delivery remote training delivery to 150 change agents across ECS (HQ) and OFSE/IET, adopting train-the-trainer' approach, leveraging training curriculum content. (This will include coaching of change agents to deliver best practice training delivery to an audience of 7000+ Deal Machine users of all levels of seniority).
Post-launch hyper care Form part of the post-launch hyper-care team to provide 1st line of user support; fielding queries, validating + raising defects to the development team and providing update on resolution users. Running refresher training / drop-in sessions
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