Senior Business Operations Lead
4 weeks ago
WTW’s Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. Within Outsourcing, The Operations Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow. Reporting into the clients Operations Manager, you will be actively responsible for the pension administration service delivery for several teams in the Redhill Office. This is a broad and challenging role and essential that the successful candidate is flexible whilst maintaining a positive outlook.
The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Accountable for the provision of pensions administration service, process management and delivering business process improvements, with a sharp focus on the member experience.
Ensuring all service agreements, delivery promises, and performance standards are met.
Manage risk and ensure compliance of benefit plans under your remit within UK government regulations. Proactively mitigating operational risk on an ongoing basis.
Leading by example by partnering and sharing initiatives and best practice with the Outsourcing community at consultative bodies on pensions delivery, policy and change management.
Responsible for the quality and performance objectives defined by WTW.
Accountable for ensuring the team conduct activities in line with internal procedures, policies, and legislation, including industry standards.
Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other
An agile approach and highly adaptable to change.
A strong advocate of high performance and continuous improvement.
Excellent Microsoft Office and strong influencing and presentation skills.
Pensions Operations Management experience in administering DC or DB pension arrangements.
Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support the removal of escalated blockers.
We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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