COO (Flexible)

2 weeks ago

Great Stukeley Cambridgeshire, United Kingdom Genesis Technology Services Full time

Genesis is seeking a qualified and seasoned Head of Delivery with specific experience in 4G and 5G Technology Solutions, Services and associated activities to work UK wide on long term customer contracts, although based from our Head Office in Huntingdon.
This will be a key role within Genesis and will work alongside Functional Heads, Directors, Account Managers and Project Managers supporting a number of Clients.
You will be involved in leading, early planning and management of the services needed to secure an efficient delivery process for your portfolio ensuring timely customer acceptance supporting the team as required.
The role is primarily to provide technical support to Support Sales Team on RFP/RFQ, Project Teams, and Customer Support for ongoing projects where needed.
Other solutions may also include In-Building, Survey & Design and Technical Support. This role is suited to candidates with a proficient background in typically RAN based projects, with a deep and competent understanding of UK Operator processes and networks.
You will be required to regularly visit customer offices for business reviews and new opportunity discussion and support to Account Director and Sales Team.
Member of UK Senior Management Team
Responsible for Account wise Delivery P&Ls (CoDs & CoGs)
Developing Delivery USP to improve telecoms standing of companies in UK

Ensuring quality of delivery service with complete customer satisfaction
To work closely with the quality team to manage the quality processes at the project and customer premises
Effective working capital management with minimal days of working capital turnarounds & receivables
Develop succession planning.
Be visible to all staff (Office and Field Based).
Conscientious, flexible, professional and organised approach to work

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