Sr. Customer Operations Program Manager

1 day ago

United Kingdom Incora Full time

This position is required to ensure that customer operations are supported through strong business partner relationships, executing deliverables per contractual and industry requirements, and ensuring compliance with budgetary and profitability goals. They will be expected to submit management recommendations, provide guidance and consultation regarding business processes, systems, contract management and development and continuous improvement.
The Senior Manager, Regional Customer Programs will regularly evaluate their customer programs management teams, customer site locations and performance, department and supply chain processes, and the allocation and forecasting of resources in order to deliver a consistent philosophy of customer service and quality, and to secure a recognizable competitive advantage.

Lead by example, utilizing hands-on leadership skills, industry knowledge, and experience to establish and maintain positive customer, supplier and business relationships
Confer regularly with management to discuss business plans
Organize and structure management teams for success
Actively develop Incora customer relationships
Direct and enforce regulatory compliance
Provide guidance and support for the growth and/or re-alignment of Business Processes
Manage and report out on Key Performance Indicators (KPIs)
Analyze and report upon data received in relation to inventory activity and values, as required
Prepare effective and timely performance evaluations for subordinates, administer salary adjustments, promotions or disciplinary actions; driving maximum productivity and quality, in accordance with budgetary restrictions and compensation policies
Travel as necessary to fulfill the essential duties of the job


Financial Acumen
Customer Focus / Building Customer Relationships
Coaching and Developing Others
Building Organizational Talent

Bachelor’s degree in the areas of Business Administration, Supply Chain Management, Engineering, or another relevant field of study; partnered with 6-8 years of functional experience in management capacity. Demonstrated knowledge in contract development and implementation
Proven ability to build effective management teams
Ability to analyze, interpret, and utilize operational and financial data to make appropriate business decisions
Excellent ability to direct and oversee multiple major projects and organizational changes simultaneously, with success
Strong ability to analyze and interpret product specification requirements, industry standards and statistical data to generate profitable results
Excellent customer service skills with the ability to deal tactfully, confidently, and ethically
Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e.,

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