Customer Training Support Advisor
4 weeks ago
Do you like helping people resolve issues? We are recruiting for an exciting temporary position to join a busy call centre in central Manchester as a Customer Service Advisor. You will be part of a service that inspects and regulates services that care for children and young people, and services providing education and skills for learners of all ages.
The work that you undertake is life-changing and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions in the workplace.
Please Note: The role adopts a 60% hybrid working model with the expectation that workers do 3 days in the office. Hours are shifts between 08:00 - 18:00, You will be contracted to 36 hours each week. The initial contract is temporary for 3-6 months, with a view to extend.
Ensuring the protection of children and learners is paramount.
Adhere to responsibilities under health and safety legislation and policies.
Demonstrate a positive commitment to equities and diversity.
Ensure safeguarding children and students is paramount, and at all times lead by example.
Demonstrating and embedding core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do.
Provide a high-quality service to internal and external customers, responding appropriately and effectively to queries and complaints
Meet and exceed agreed Key Performance Indicators to support the performance of the Contact and Administration Team.
Consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve.
Be able to use basic Microsoft packages including Word, Excel and Outlook
~ Able to work in a hybrid manner, attending the office at least 40% of their working week
~5 GCSE's (or equivalent), grade A-C, including English and Maths or equivalent (Desirable)
Competitive pay rates - £12.27 per hour
An environment with flexible working options
A culture encouraging inclusion and diversity
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