Data Lead for Performance

2 weeks ago

Coalville Leicestershire, United Kingdom Amazon Full time

Job ID: 2645012 | Amazon UK Services Ltd.
Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.
Amazon Freight Operations Overview.
Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.
Ops & Support Lead Overview
Amazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Ops and Support Lead. They are able to engage, direct and support a team whose role it is to safely and efficiently create orders and transport customer shipments across the UK and Europe. This leader is responsible for customer outcomes delivered via a multi-contact center environment.
The Ops and Support Lead is an experienced people leader who understands customer centricity and operational management and can combine both into a world class customer offering.Lead a team of Operational Support Associates to effectively drive a best in class service to our customers
• leading small to medium scale projects
• Actively manage complaints or escalation, taking ownership for the full life cycle of resolution
• Manage and engage with multiple Amazon Freight and Internal stakeholders to ensure best outcomes for Customers and the business
• Experience in people management
• Work collaboratively with Amazon Freight business units to highlight areas of customer service deviation
• Have a strong business acumen with experience of managing key performance indicators
• Leverage your people leader experience to guide the team through excellent communication, decision making, coaching and personal development planning.
Experience in program or project management
- Experience in MS Access and SQL
- Bachelor's degree or equivalent
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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