Brand Therapist

3 weeks ago


London, United Kingdom LVMH Group Full time

Be a part of the journey to deliver exquisite and luxury treatments with a compelling and unique service to match. This brand new concept embodies Dior Institut legitimacy and exclusive techniques. The Skincare Therapist will promote Dior image of skincare expertise via conducting Dior Private Skin Treatments and providing the highest standard of service to clients.
Conduct Dior Private Skin Treatments, including facial treatments, bespoke micropeeling and treatments for men
Educate customers on Dior products, in particular on skincare application techniques and routines, and on the Dior brand
Support team with planning and executing key events and PR activities when requested
Attend regular bespoke training and ensure product and service knowledge is promoted
Coach Beauty Consultants on their skincare diagnosis, consultation and gestures and application tips (if Dior Cabin for Dior Private Skin Treatments at the counter)
Update ipos tool with client data including all sales and client profile
Develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
Ensure that cabins are in line with hygiene and quality standards at all times
Directly reports to Dior in-store management team and internal interactions with Training, Sales and Marketing Team Members
Represent the brand values towards the client and demonstrates a Dior attitude at all times
Previous professional treatment experience and understanding of skin analysis
Creative and open to trends
Completed training on skincare knowledge, face and body applications
Excellent product knowledge on cosmetics, in particular skincare and skincare treatment
Good communication and interpersonal skills, fluent in “local language”


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