Retail Therapist

3 weeks ago

London, United Kingdom Dermalogica Group Full time

Retail Skin Therapist - John Lewis, Oxford Street
Full Time
£We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. A Dermalogica Retail Skin Therapist is at the true heart of where these results happen in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have.
The responsibilities of the Retail Skin Therapist…. As a Retail Skin Therapist, you will take your customer through a journey, this will include advising, listening, and connecting with them throughout every touch point. You will create a partnership by sharing your treatment plan with your customer, educate and link recommended homecare throughout.
Our Retail Skin Therapists will take ownership of monthly targets set for the location, to include both individual and location target and keep abreast of daily goals and targets achieved.
As a Retail Skin Therapist, you will be expected to cover counter duties which include Face Mapping. Face Mapping gives the opportunity to truly understand the client’s needs and concerns, show your expertise, offer education, and ultimately help the customer to feel empowered to be an expert in their own skin.
This will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electrical. This is an absolute ESSENTIAL, so that we can ensure that the standards of our Retail Skin Therapists are consistent.
Level 4 Beauty Therapy qualification, which must include Microneedling and Chemical Peels. This training is worth £3,200.
Ideally this will be gained from a fast-paced environment within Retail, Beauty or FMCG.
An outgoing, creative thinker who can create theatre at the counter to really inspire and draw our customers to us.
Above all else, you will have a passion for skin health like no one has ever seen. Private Health Care with AXA PP and Medicash
~ Life insurance with Yulife which includes – Smart Health a 24-hour GP access and Yumatter an Employee Assistance Programme
~ A 5% pension contribution from the company as well as access to a pension’s advisor.
~25 days annual leave, plus 3 bank holidays
~ The Dermalogica Education programme is world renowned and you will benefit from a fantastic onboarding experience where you will learn all about the brand, the products and how to be successful in your new role. This education is ongoing throughout your employment, and you can gain industry recognised certificates in skin health as part of your employment.
~ Opportunity for growth and progression, we really invest in your personal development through our Learning and development plans.
~ Uncapped monthly commission and bonus structure which will really reward you for all your hard work and achievements.
~ 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville


**Please note that candidates must have finished their NVQ 3 or 4 Beauty Therapy qualification, or equivalent at the time of application and must be able to provide a certificate at interview.
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