Client Account Manager
2 days ago
An excellent opportunity to join a leading Agency/Consultancy who specialise in Digital, Customer Experience and Data solutions with an impressive mix of clients across all industry sectors.
They have an opportunity for an Account Manager/Senior Account Manager who has 3 plus years experience to join the team and manage a portfolio of clients mainly in the Public Sector that focusses on Web an Web App development and integration projects, CMS, Digital Experience(UX/UI) and Service Delivery. This a great opportunity to bring your current knowledge of the above and also get to work on CRM, Customer Data and Martech projects.
Understand your client’s business, objectives and performance and, build industry awareness and knowledge.
Provide front line support and act as the primary point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.
Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).
Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings
Be responsible for your account commercials and profitability.
At least 3 years client management experience
Must of worked on Web/CMS/UX/UI based projects
A willingness to work on other Digital and Data projects.
The role is based in Central London on hybrid basis of 2-3 days a week in the office. Basic salary of upto £50,000 DOE, plus excellent benefits and bonus.
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