Application Support Analyst

4 weeks ago

Fareham Hampshire, United Kingdom CoreLogic Full time

At CoreLogic, we are driven by a single missionto make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; We know our people are our greatest asset. CoreLogic is currently looking for an Application Support analyst to join their UK team. This role will provide 1st/2nd line operational support to the business bespoke software for system users to operate effectively and efficiently.
We are always looking for curious, agile, enthusiastic, and driven people to add to our team You will be set on a path of learning of multiple technical disciplines relating to the software CoreLogic provides. You will be assisting customers and Internal Teams with handling questions and issues in respect of the way that they use the software. Calls are predominantly received via phone and email and Teams is utilised where necessary to assist in the resolution of matters. The Associate, Client Support must be able to identify and prioritise their workload, whilst adhering to all service level agreements. Your time will also consist of learning, and using your existing expertise, to develop a general understanding and skill level on multiple technical aspects which could include software configuration, pricing database administration, data and MI reporting and analysis, script writing, digitisation/automation, WalkMe or API.
After the first 12-18 months you will be expected to have gathered enough knowledge to be able to move onto a more technical specialist role, leaving the support role behind and following the career path we have worked on together.
Assist customers and Internal teams with handling questions and issues in respect of the way that they use the software.
Own support desk ticket investigations, testing and communication with clients.
Office based position in Fareham, Hampshire

Private healthcare, pension, life benefits and access to enhancements, such as dental.
~25 days Paid holiday + UK Bank Holidays
~ Wellbeing bonus through Forma
~ Recognition & Reward program.

No previous experience required, good customer service skills and a willingness to learn and we will train the rest
Proficiency in German
CoreLogic's Diversity Commitment:?
We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package.? We are better together when we support and recognize our differences.
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CoreLogic is an Equal Opportunity employer committed to attracting and retaining thebest-qualified people available, without regard to age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation.Please apply on our website for consideration.

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