Customer Experience Executive

3 weeks ago

Bury Greater Manchester, United Kingdom Car Benefit Solutions Full time

We're seeking a friendly and enthusiastic Customer Experience Executive to join Car Benefit Solutions, the leading provider of Employee Car Ownership Schemes in the UK. In this role, you'll be responsible for providing outstanding customer service to both our clients and their employees. This is a great opportunity to join a dynamic team and contribute to the ongoing success of our company.

We have a strong reputation in the Automotive and Corporate sectors. We're a 2-star outstanding best companies to work for, 3rd best company to work for in the Business Services sector and within the top 25 employers in the Northwest. We're also gold status Investors in People, plus we've been accredited Silver in We Invest in Wellbeing.

The salary for this role is £21,000 per annum. Working 35 hours per week, Monday to Friday. This role is hybrid, working 4 days in our Head Office in Bury and 1 day from home each week.

Responsibilities
  • Handling inbound and outbound calls and emails, providing excellent customer service to clients and scheme members.
  • Resolving customer queries and ensuring all concerns are addressed in a timely manner to ensure maximum satisfaction.
  • Liaising with internal departments to ensure smooth running of Car Ownership Schemes.
  • Updating and maintaining customer records accurately in our database, ensuring compliance with data protection regulations.
  • Escalating complex issues to relevant teams and analysing customer feedback to improve service delivery.
  • Contributing to the development of training programmes for new starters and actively participating in team meetings and training sessions.
  • Collaborating with team members to drive customer engagement campaigns and build strong relationships with clients.
  • Previous experience in a customer-centric role in financial services or a similar industry (Desirable)
  • Excellent communication skills, both verbal and written, with a strong focus on customer service (Essential)
  • Strong problem-solving abilities, with a proactive approach to finding solutions (Essential)
  • Ability to handle multiple tasks efficiently, with a keen eye for detail (Essential)
  • Proficient in Microsoft Office and a quick learner when it comes to new technology (Essential)
  • Ability to work effectively as part of a team and under pressure in a fast-paced environment (Essential)
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