Current jobs related to Case Handler/ Trainee Case Handler - Basingstoke Hampshire - Diligenta

  • Claims Handler

    5 months ago

    Basingstoke, United Kingdom National Highways Full time

    **Your new role** Are you someone who is inquisitive and excels when investigating cases? Looking for a role where you can use your organisation and communication skills? Then National Highways have the role for you! We’re looking for a Claims Handler to join our Claims Team in Basingstoke or Maidstone, managing a portfolio of cases; working with a...

  • Claims Handler

    2 months ago

    Basingstoke, United Kingdom Unum Full time

    Job Posting End Date: July 24Who are we?We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.The roleWhat will you be doing?Claims HandlerBasingstokeHybrid2 days per week in officeWhat will you bring?We are a...

  • Account Handler

    4 months ago

    Basingstoke, United Kingdom Ardonagh Advisory Full time

    Account Handler - Basingstoke - ARD992582 Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Basingstoke.  Joining us as an Insurance Account Handler means you'll have the benefit...

  • Account Handler

    3 months ago

    Basingstoke, United Kingdom The Ardonagh Group Full time

    **Account Handler - Basingstoke - ARD987384** Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Basingstoke. Joining us as an Insurance Account Handler means you'll have the benefit of...

  • Account Handler

    3 months ago

    Basingstoke, United Kingdom Footman James Insurance Full time

    **Account Handler - Basingstoke - ARD992582** Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Basingstoke. Joining us as an Insurance Account Handler means you'll have the benefit of...

  • Account Handler

    3 months ago

    Basingstoke, United Kingdom The Ardonagh Group Full time

    **Account Handler - Basingstoke - ARD992582** Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Basingstoke. Joining us as an Insurance Account Handler means you'll have the benefit of...

  • Exception Handler

    3 months ago

    Basingstoke, United Kingdom Kier Group Full time

    We're looking for Exception Handler to join our Workplace Services Team based in Basingstoke. **Location**: Basingstoke - Agile and flexible working both home and office working. **Contract**: Permanent - Full time **What will you be responsible for?** As an Exception Handler, you'll be working within the Workplace Services Team, supporting them in the...

  • Technical Claims Handler

    7 days ago

    Portsmouth, Hampshire, United Kingdom MPJ Recruitment Ltd Full time €30,000

    Technical Claims Handler Full time / Permanent Monday-Friday 35 hours p/w (hybrid working) Up to £30,000 DOE Do you have experience in dealing with technical claims? We are currently looking to expand our Motor Division and we have roles for candidates with a varied level of motor claims experience. You’ll be a great communicator, negotiator, and...

  • Claims Handler

    3 months ago

    Basingstoke, United Kingdom Unum Full time

    Job Posting End Date: March 29 **Who are we?** We are Unum - one of the UK’s leading employee benefits providers. We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families. With a Fortune 500, US parent company, we’re part of highly successful global...

  • Claims Handler

    3 months ago

    Basingstoke, United Kingdom Unum Full time

    Job Posting End Date: August 31 **Who are we?** We are Unum - one of the UK’s leading employee benefits providers. We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families. With a Fortune 500, US parent company, we’re part of highly successful global...

  • Commercial Account Handler

    1 week ago

    Basingstoke, United Kingdom Capio Recruitment Insurance Full time

    Account Handler Location: Basingstoke Salary: Competitive salary | generous bonus structure | 26 days holiday + bank holidays One of the UK’s largest independent Insurance Brokers looking to welcome another member to their growing team. They are looking for someone with insurance experience to support client portfolios. This is a great opportunity to join...

  • Claims Handler

    3 months ago

    Hampshire, United Kingdom Expert Property Group Full time

    Expert Property Care are now recruiting for an experienced Claims Handler. This role includes: - Communicating with Clients including dealing with any client queries - Accepting, raising and managing works orders - Making Appointments with residents/clients - Working with Planning team to schedule Operatives work - Working closely with surveyors and other...

  • Claims Handler

    3 months ago

    Basingstoke, United Kingdom Page Personnel Full time

    A market leading FTSE 25 business - Develop your career in a supportive environment **About Our Client**: **Claims Handler, Basingstoke**:My client is a truly international business and listed on FTSE 100. They are proud to be recognised as a disability-confident employer. They have been recognised by The Times for being one of the Top 50 Employers for...

  • Claims Handler

    3 months ago

    Basingstoke, United Kingdom Page Personnel Full time

    Large business with an international footprint - A fun team to work with and lots of progression opportunities **About Our Client**: **Claims Handler, Basingstoke**:My client is a truly international business and listed on FTSE 100. They are proud to be recognised as a disability-confident employer. They have been recognised by The Times for being one of...

  • Complaints Handler

    3 months ago

    Basingstoke, United Kingdom Castle Trust Bank Full time

    We have an exciting opportunity for a talented Complaints Handler to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of...

  • Complaints Handler

    3 months ago

    Basingstoke, United Kingdom Castle Trust Bank Full time

    **The opportunity** We have an opportunity for a talented Complaints Handler to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a...

  • Case Manager

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom NRG Resourcing Full time

    Are you an experienced Financial Services Administrator looking for the next step in your career within a Specialist Lender? Case Manager Package and Benefits: Competitive salary of £27,00010% performance-based bonus Hybrid working model, offering a blend of office and remote work Opportunity to work with a leading specialist lender in a supportive and...

  • Pension Complaint Handler

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Diligenta Full time €25,000

    Complaint Handler Complaints Handler- Basingstoke Monday-Friday Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service...

  • Pension Complaint Handler

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Diligenta Full time €25,000

    Complaint Handler Complaints Handler- Basingstoke Monday-Friday Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service...

  • Account Handler/ Executitive

    3 months ago

    Hampshire, United Kingdom Lawes Consulting Group Full time

    Job title: Account Handler/Executive Salary: £30,000Location: Office based 5 days - Hampshire Purpose of role: As an experienced commercial account handler/Executive and a business focused individual, you will be handling renewals, MTAs and broking new business to the market.You will be joining a small, experienced team, dealing with all classes of...

Case Handler/ Trainee Case Handler

1 month ago

Basingstoke Hampshire, United Kingdom Diligenta Full time €25,000

Trainee Complaint Handler
Trainee Complaint Handler
Join Diligenta's 12-week complaints handler training program


Monday to Friday 8am - 6pm, 37.Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers into complaint handling with us.


From day one, you'll receive full training and follow a clear progression pathway, complete with well-defined milestones. Start by gaining hands-on experience in our contact centres as a Customer Service Representative, followed by advancing through multiple different functions throughout our company to gain a solid understanding of how Diligenta operates.


Finally, you'll be enrolled onto our bespoke training course, designed to hone your complaint-handling expertise. Upon successful completion of the program, you'll not only master the art of complaint resolution but also enjoy a guaranteed pay increase.
Full Training: Receive comprehensive training to equip you with the skills and knowledge necessary to excel in your role as a complaint handler.
Career Progression: Competitive Salary: Start with a Real Living Wage salary and enjoy a guaranteed pay increase upon completing our 12-week course.
A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave and Retirement Leave.
Generous Holiday Package: Enjoy 31 days of holiday per year, including bank holidays, and an annual volunteering day.
Annual Discretionary Bonus Scheme: Eligibility for an annual discretionary bonus.
Contributory Pension Scheme: A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") and Group Income Protection.
Employee Wellbeing Programs: A company-wide wellbeing programme which includes a mini annual health check, nutritional advice and second medical opinions. Employee Assistance Programme and other resources to support your mental, physical, and financial wellbeing.
Exclusive Employee Discounts: Save money on a variety of goods and services, from weekly groceries to holidays, electronics, and financial services.
Handle customer complaints with empathy and professionalism.
Strong customer service experience.
If you're ready to take the next step in your career and join a program that offers growth, development, and support, we want to hear from you


Apply now by submitting your CV detailing your customer service experience and why you're interested in becoming a complaint handler.


We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.


We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.


Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.


We celebrate diversity and are committed to creating an inclusive environment for all employees.