IT Support and Service Desk Operator

3 weeks ago


England, United Kingdom Jonothan Bosworth Full time

Jonothan Bosworth are currently looking for an experienced 1st/2nd Line   Service Desk Analyst based in the Bristol area for one of our key clients.
The successful candidate will be responsible for providing  remote suppor t to several of our clients’ customers in the Bristol area, demonstrating excellent communication skills as well as being well versed in problem diagnoses, with the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
The ideal  Service Desk Analyst will undertake a range of 1st & 2nd line ITIL aligned activities , logging and managing incidents and service requests while capturing all details in the Service Desk tool set ensuring incidents and service requests are monitored, updated and closed within the agreed  SLA’s.
As Service Desk Analyst you are required to manage PC setup and deployment,  Active Directory Group Policies , Web and email filtering solutions as well as deploying and troubleshooting AV and following up with users to ensure issues have been adequately resolved.
Individuals with experience supporting  laptops, desktops and mobile devices as well as  Windows Server Operating systems and account administration in  Microsoft Exchange 2010/2013 and Office365  will be sought after.
Any Service Desk Engineers with knowledge of  WAN/LAN ,  Microsoft Office and operating systems as well as  Microsoft endpoint antivirus protection , remote access tools like  WebEx and SCCM remote control and a confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems will be of interest.


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