IT Service Desk Technician
1 month ago
A leading international construction company that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure is seeking an ICT Service Desk technician who will support 3000+ users on a permanent basis. The team is responsible for resolving any ICT-related faults and requests quickly and efficiently, which includes a broad variety of queries.
Provide effective ICT support across all business users both onsite and remotely.
Providing end user, remote support
Working with customers and internal teams to ensure operational and service excellence is delivered and maintained.
Supporting and maintaining Office 365 applications.
Supporting and maintaining bespoke applications.
Escalate ICT issues outside the technical parameters of 1st Line support capabilities to the appropriate support team.
Provide exceptional customer service to all business users via phone, email & walk-ins.
KEY QUALITIES:
Minimum of 1 years’ Service Desk experience.
Customer Service exposure i.e., Experience using Office 365 applications i.e., Teams, Outlook, Excel etc.
Experience using Microsoft Intune and troubleshooting Networks is desirable
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