IT Support and Service Desk Operator
2 weeks ago
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand.
Working Hours: Monday to Thursday, 14:00 - 01:00
The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service.
Provide technical support within the ITIL framework and adhere to Service Management principles.
Troubleshoot and resolve software and hardware issues within SLAs.
Complete service requests such as software installations and hardware setups.
Escalate complex issues to the relevant teams and coordinate external technical support when necessary.
Previous experience in an IT support role.
Familiarity with the client's hardware and software tools.
ITIL Foundation certification.
Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Service Desk Analyst #J-18808-Ljbffr
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