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Fulfillment Specialist

2 months ago

York North Yorkshire, United Kingdom Routeware, Inc. Full time

Fulfillment Specialist

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

  • Transform waste collection to drive a better future for generations to come.

Our Values:

  • Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
  • Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
  • Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW

The Fulfillment Specialist is responsible for managing the flow of devices through the configuration process. The Fulfillment Specialist's owns the Fulfillment process from beginning to end. This role includes regular monitoring of the current Fulfillment workload and the subsequent configuration work to the FST Team in the Portland office. Prompt processing and configuration of devices is essential.

Position Responsibilities:

  • Configuration of new devices
  • Quality Checks (QC) on new devices
  • Manages the flow of devices through the configuration process
  • The Configurations Lead is the primary point of contact for all technical revisions to the configuration process
  • Supports the wider Fulfillment team with configurations
  • Distribution of configuration workload to the Fulfillment team
  • Manages and maintains configuration documentation on an ongoing basis
  • Tasks outside of your typical responsibilities when needed
  • Oversight of RMA processes and tasks

Ideally you will have:

  • Exception verbal and written communication skills
  • Tech Savvy
  • Creative problem solver
  • Able to learn quickly, multi-task, and manage your time efficiently
  • Experience with CRM software, Ideally Salesforce
  • Experience with Microsoft and Google Office Suites
  • Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity
  • Microsoft Office Suite and Salesforce experience is a major
  • Highest standards of accuracy and precision; highly organized

BENEFITS

  • Flexible Working Hours
  • Sick Pay
  • On-Site Parking
  • Company Pension Program
  • Generous Holiday Leave
  • VolunteerLeave

Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.