Head of Cross-Border Payments, UK, Europe and MEA

4 weeks ago

United Kingdom Fintechnews Full time

Head of Cross-Border Payments, UK, Europe and MEA

Description

This role will be responsible for managing, developing, and commercializing the core underlying infrastructure and capabilities of our in-country capabilities that enable their Cross-border Funds Transfer product across the UK, Europe MEA regions (50+ countries) and driving the commercialisation of thier WorldLink product in the UK, Europe and MEA regions. This role will work hand-in-hand with the global Cross-border Payments and Receivables Product team and FX Business to ensure that their Cross-border Payments Product remains the market leader.

Responsibilities

Business Management and Product Development:

  • Core objective of this role is to develop, rollout and commercialise robust and innovative cross-border payment solutions in the UK, Europe and MEA, in line with global product projects and initiatives, to enable our clients to optimize their FX payments, and grow Citi’s transactional FX and fee revenues.
  • Responsible for evolving the front-to-back Operating Model across the UK, Europe and MEA regions, working with key partners including, FX business, Liquidity, Treasury, Risk, Operations & Technology, to ensure it is an enabler for accelerated growth.
  • Responsible for ‘Delivering the Network’ for CBFT through the setting of and ensuring adherence to elevated standards of payment execution – both across the Citi Network and Third-Party Agent Banks.
  • Responsible for driving both our in-country CBFT product proposition and our WorldLink Factory proposition in the 50+ countries in EMEA in which we offer cross-border payment services. This includes digitization of FX related processes through the documentation digitization program.
  • Responsible for ensuring best-in-class on-boarding, FX pricing governance and capability visibility across the network.
  • Responsible for ensuring the Operational Resilience of the CBFT product in the UK, Europe and MEA.
  • Continue to expand Citi’s next generation of Cross-border payments offerings including new feature functionality not just around efficient payment execution but also digitization of client interfaces as well as the backend, strong service and implementation focus, and overall enhanced client experience delivered in lockstep with the global product team.
  • Drive the next generation of Platform roll-out that will be instrumental to next wave of CBFT and WorldLink success, including playing a leading role for ISO 20022 rollout and commercialisation in the region.
  • Lead the delivery of Product P&L (Revenue, Expense, Net Income Plan and Operating Efficiency) for the Cross-border business in the UK, Europe and MEA.
  • Understand and anticipate evolving client needs across EMEA, ensuring our cross-border payments roadmap delivers continuous and commercially relevant innovation in deep partnership with global product.
  • Work seamlessly with the Regional eFX team to ensure appropriate transactional FX payment capabilities are developed, rolled out and commercialized.
  • Working with Sales, win Marquee Cross-border Payments mandates to create a recurring stream of new revenues while at the same time protecting and growing the existing very significant revenue and client book.
  • Initiate and drive transformational initiatives to optimize resources and operating model to visibility enhance product financials and profitability.
  • Analyse product profitability, competition and positioning in the market and proactively drive initiatives to maintain Citi’s leadership position.
  • Attract talent and manage the UK, Europe and MEA Cross-border Payment’s product team. Develop the UK, Europe and MEA team’s industry knowledge and create a high performing team through strong leadership skills and practices.
  • Strong Risk and Compliance focus to ensure robust front-to-back governance of Cross-border Payments Risk and associated controls in EMEA.
  • Actively engage with global, regional and in country product teams to ensure alignment across the cross-border payments and receivables business.

Development Value:

  • Acquire an understanding of interdependencies across TTS, FX and fintech partners.
  • Develop understanding of global and regional payment markets, industry evolution and growth opportunities.
  • Lead the evolution and delivery of a reimagined Citi cross-border offering globally with exposure to alternative payment methods.
  • Develop a strong internal network through interaction with multiple business partners, senior management, and functions globally.
  • Managing complexities through a role within a multifaceted product that delivers payments in 200 countries for multiple client segments.
  • Manage a high performing and dynamic team in a high paced environment.
Qualifications
  • Significant related experience including cash management and payments product expertise
  • Strong leadership and team building skills, along with the ability to work closely and build trust with senior management and other partners
  • Strong evidence of leadership experience driving high performing teams
  • Exceptional organization and process management ability
  • Superior interpretive and problem-solving skills
  • Excellent team working and interpersonal skills to influence and build consensus
  • Ability to operate in a complex matrix environment
  • Articulate written and verbal communication skills
  • Propensity for detail and comprehensiveness of content
  • Proven track record of success in developing and delivering payments products

Profile:

  • Strong people management, influencing and communication skills
  • Strategic and digital mindset with the ability to conceptualize and execute on the business vision
  • Evidence of ability to lead and drive transformation
  • Fast learner with intellectual curiosity - proactively seeks and develops new opportunities
  • “Execution spirit” that is results oriented
  • Entrepreneurial skills with the ability to “get things done”
  • Attention to detail and process/analytic mindset
  • Able to work in a fast-moving environment and dynamic team
  • Ability to influence and coordinate multiple internal stakeholders around a common goal
  • Ability to handle situations which can be stressful - or at minimum challenging - retaining control to guide other parts of the organization and/or make clear recommendations to management

Education:

  • Masters / Post graduate an advantage
Hiring organization

Citi's mission is to serve as a trusted partner to their clients by responsibly providing financial services that enable growth and economic progress. Their core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of their clients. They have 200 years of experience helping their clients meet the world's toughest challenges and embrace its greatest opportunities.

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