Director, Customer Account Manager

4 weeks ago


England, United Kingdom DiverseJobsMatter Full time

About the Role We are currently recruiting for an Account Director on a permanent, full-time basis to join our team. This position will be remote-based in the UK, with the requirement to travel domestically and internationally for business needs. The successful candidate will focus on maintaining and expanding strategic client relationships and overseeing client projects as part of account management.
Account Management :
Act as the primary contact for clients, overseeing all aspects of the client relationship, including project oversight, communication, and client satisfaction.
Develop and sustain robust, long-term relationships with clients, understanding their business needs and objectives.
Conduct strategic account reviews to discuss existing projects, evaluate progress, and identify future opportunities.
Regularly assess client satisfaction and adjust strategies to improve service delivery, ensuring successful execution of projects related to client accounts.
Utilize CRM systems to manage and analyze client data for better strategic planning and client interaction.
Proven working experience in account management or relationship management.
Strong project oversight capabilities with the ability to manage client expectations and project deliverables.
Experience with CRM software and data analysis tools.
We are a collaborative effort that brings together four esteemed brands to redefine the healthcare landscape by delivering unparalleled solutions that prioritize efficiency, innovation, and patient care. We offer a competitive UK employee benefits programme. This includes 25 days of annual leave, plus bank holidays, and an additional 5 personal days. We also offer an annual Lifestyle Reward amounting to £325, along with other benefits such as an Employee Assistance Programme.
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