Operational Care Manager

4 weeks ago


England, United Kingdom Optima Recruitment Full time

40,000 ** Monday - Friday, 35 hours ** working a mix of hybrid and within the community
Our client is looking for a Care Operations Manager to have full oversight of the daily operations of the organisation and ensure workers are fully compliant in line with regulatory guidance and legislation. We will also be looking to expand our self-funded care business. This is ideal for someone who currently works or aspires to a role in Senior Operations Management.
Develop and lead a team of Senior Service Managers
* Work with the Head of Care Operations & Registered Manager to ensure compliance and safe ways of working
* Establish and maintain effective 360 communication with the operations, training and compliance and contracts team
* Offer supervision, coaching and development advice, support, and guidance to direct line management and care staff at all levels
* Review the Service Development Plan with the Training and Compliance Manager to ensure overall compliance across the care team in all aspects of current legislation
* Investigate and respond to complaints and compliments in line with company policy
* Produce reports outlining the performance of the care team for submission in the Quality Assurance and Compliance Group
* Grow and develop services within the care team through increasing delivered hours in accordance with the Surrey County Council Contract
Minimum NVQ 5 in Leadership/Management in Health & Social Care.
Higher Education Certificate/BTEC (Care Management, Business Management etc)
* Previous organisational leadership and line management experience, ideally in a care setting, including rostering and completing observations and supervisions
* High level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software
* Experience of designing and writing reports to ensure information is shared in a timely manner.
Based in Leatherhead, hybrid
* £Onsite parking
* Pension scheme
*



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