Analyst - Policy and Projects

4 weeks ago


London, United Kingdom Liberty Specialty Markets Full time

Employment Type: Permanent
Employment Type: Full time
Permanent
We are looking for an analyst to join the LSM Customer Outcomes Team to assist with adapting and implementing LSM’s existing Complaints and Conduct Risk Framework to encompass the regulatory expectations set out in the FCA’s New Consumer Duty and Product Governance (Insurance Distribution Directive).
You will support the Customer Outcomes Team in the day-to-day running of the Conduct and Complaints functions within LSM.You will support the Head of Customer Outcomes with ensuring that the Conduct Risk Framework remains fit for purpose to ensure customer outcomes are appropriate and properly monitored and controlled.The role will entail working closely with Underwriters, Coverholders, Compliance, Claims, TPAs, and the Delegated Authority Team to ensure a robust framework is fully embedded throughout the business.
To help develop, oversee, maintain, and implement the conduct risk framework, complaints policy, and their associated procedures and processes.
· Provide conduct advice and guidance on new projects, products, propositions, services, and other initiatives to ensure the delivery of good customer outcomes, and appropriate risk mitigation in line with LSM’s conduct risk appetite.
· Support the Customer Outcomes Manager in handling and preparing responses to Complaints.
· Maintain up-to-date knowledge of conduct and complaints regulatory requirements and developments, sharing knowledge within LSM as required.
· Undertake conduct risk assessments and conduct product questionnaires and ensure any concerns with LSM delivering good customer outcomes are identified and escalated.
· Carry out monitoring and oversight of conduct exposed contracts.
· Development and maintenance of conduct risk KRI’s, and conduct risk MI.
· Support the preparation of conduct and complaints reports and MI to the Board, Risk Management Committee and Conduct Committee.
Strong regulatory knowledge and experience of FCA rules and practical application.
· Experience interpreting and applying regulatory rules to practical scenarios and helping to devise compliant, commercially acceptable solutions.
· Good awareness of the wider business and regulatory environment and ability to understand the potential impacts of the market and regulatory changes on LSM.
· Ability to challenge and apply professional scepticism to data and conduct related information
· Offering a vibrant and inclusive environment and committing to their career development.
Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee-led networks strengthen the diversity of our workforce and our inclusive environment.
Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
A supportive culture, which includes promoting a healthy work-life balance and working flexibly.



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