Spanish Speaking Senior Customer Success Manager
4 weeks ago
- Full-time
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering.
Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks, and a number of large corporates.
We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110 individuals from more than 20 different countries. We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.
Location: London
Department: Customer Success
We are looking for enthusiastic, outgoing and internationally-minded Spanish speaking Senior Customer Success Manager with an interest in technology, to manage and own your book of business of high value complex accounts, building strong relationships with our strategic enterprise clients and who can excel in a fast-changing organisation. Prior B2B strategic Customer Success Management experience is essential, with SaaS experience highly desirable.
What would you be doing?
- Mature communication, interpersonal skills, and expertise to actively engage CIOs,CTOs, and senior stakeholders, enabling them to express their business objectives, then leverage data insights commit to action and deliver measurable improvements to their software development organisations
- Nurture high value accounts for retention and renewal. Responsible for renewals, with up-sell and cross-sell opportunities, identified through trusted advisor relationship, passed to Account Executives to close
- Onboard Client senior managers, empowering them to use the products to support business transformation and effective operational management
- Account Management of multiple high-touch Strategic Enterprise clients,taking a KPI driven approach and maintaining activities within our CRM. Our Customers’ success is our success.
- Deliver engaging insights, relationship reviews and value to your clients in meetings using BlueOptima’s reporting suite, with strong written communication for shared clarity and alignment.
- Provide Marketing with Success Stories to generate collateral to educate and influence internally and externally.
You will be an experienced Customer Success Manager, ideally with 6+ years in a Customer Success role, preferably with experience in a B2B environment and ideally in SaaS. STEM or analytical discipline would be beneficial.
Key Skills
- Spanish speaking, Customer centric with a proactive attitude to tackle big problems and deliver solutions for great customer experience at scale for large Enterprises
- Both a Customer Success expert and excited to learn: with the aptitude and desire to become a subject matter expert, in a technology field,
- Outstanding relationship building experience, with expert communication and interpersonal skills to work effectively with senior stakeholders of Fortune 500 C-Level clients
- Excellent self-management and organisation to balance time across multiple clients
- Motivated to succeed in a high growth environment with opportunities to expand your skills
Why work for us?
We believe in an inclusive, collaborative working culture, helping every employee to have an impact. At BlueOptima, everyone has autonomy and accountability for their own successes. Join us and be part of a tight knit company, where your efforts have a significant contribution, and are recognised and rewarded. Learn, upskill and develop with rapid career growth.
Culture and Growth:
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee
- 32 days of holidays (including 8 bank holidays)
- Hybrid working - 2 days remote and 3 days in the office each week
- Flexible Work from Long Distance - 4 weeks a year
- Top of the line equipment (i.e. laptop, headset, desk gaming monitor)
- Office in Elephant and Castle with free drinks and snacks
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
-
Spanish Speaking Senior Customer Success Manager
2 weeks ago
London, United Kingdom BlueOptima group Full timeSpanish Speaking Senior Customer Success Manager Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
-
London, United Kingdom BlueOptima group Full timeSpanish Speaking Senior Customer Success Manager Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
-
London, United Kingdom BlueOptima group Full timeSpanish Speaking Senior Customer Success Manager Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
-
London, United Kingdom BlueOptima group Full timeSpanish Speaking Senior Customer Success Manager Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
-
Spanish Speaking Senior Customer Success Manager
2 months ago
London, United Kingdom blueoptima Full timeCompany Description BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s largest organisations, including nine...
-
London, United Kingdom blueoptima Full timeCompany Description BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s largest organisations, including nine...
-
Spanish Club Leader
4 days ago
London, United Kingdom Spanish Clubs Full timeLooking to earn some part time money using your language skills? Do you speak fluent Spanish as well as English? Are you passionate about languages with a desire to work with children? Are you outgoing with bags of enthusiasm? Are you looking for part-time, term time only work without all the hassle of lesson prep? Then this is the perfect option for...
-
Portuguese & Spanish Speaking Customer Service Agent
2 months ago
London, United Kingdom Page Personnel Full timeWorking for a professional services company - Permanent Position **About Our Client**: My client is a professional services company which focuses on the Legal sector. They provide data insights and market analytics to the largest law firms across EMEA, APAC and LATAM. Due to continued growth they are looking to hire a new Portuguese & Spanish Speaking...
-
Senior Client Success Manager
4 weeks ago
London, United Kingdom BlueOptima group Full timeSenior Client Success Manager - Spanish Speaker Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
-
Portuguese & Spanish Speaking Customer Service Agent
2 months ago
London, United Kingdom Page Personnel - UK Full timeWorking for a professional services company - Permanent Position **About Our Client**: My client is a professional services company which focuses on the Legal sector. They provide data insights and market analytics to the largest law firms across EMEA, APAC and LATAM. Due to continued growth they are looking to hire a new Portuguese & Spanish Speaking...
-
Spanish Speaking Customer Service
2 months ago
London, United Kingdom Meraki Full timeMust be fluent in Spanish - both written and verbal - Must have proven experience in customer service - Must be based in the UK Meraki Talent is working exclusively with a global organisation to support them with the recruitment of a Spanish Speaking Membership Coordinator. This is a full-time, permanent opportunity paying an annual salary of c.£25,000....
-
Spanish Speaking Customer Service Adviser
4 days ago
London, United Kingdom NL Recruitment Full time**Spanish-Speaking Sales & Customer Service Agents WFH/Hybrid** We're looking for a Spanish-speaking Sales & Customer Service Agent to join one of Europe's largest outsourced centres. You will be confident at dealing with customer queries and have a natural ability to influence sales. Ideally you should have a strong backgroundwithin call centres...
-
Senior Client Success Manager
4 weeks ago
London, United Kingdom BlueOptima Full timeJob DescriptionWe are looking for enthusiastic, outgoing and internationally-minded Spanish speaking Senior Customer Success Manager with an interest in technology, to manage and own your book of business of high value complex accounts, building strong relationships with our strategic enterprise clients and who can excel in a fast-changing organisation. ...
-
Senior Client Success Manager
1 week ago
London, United Kingdom BlueOptima Full timeJob DescriptionWe are looking for enthusiastic, outgoing and internationally-minded Spanish speaking Senior Customer Success Manager with an interest in technology, to manage and own your book of business of high value complex accounts, building strong relationships with our strategic enterprise clients and who can excel in a fast-changing organisation. ...
-
London, United Kingdom The Language Business Full timeWe have a fantastic new job opportunity for French & Spanish speaking Customer Service Specialist to join a global, luxury cosmetics and lifestyle beauty brand to support both their French and Spanish speaking business clients with daily customer service queries. LOCATION London office & Hybrid (2/3 days a week office, 2/3 days a week remote split)...
-
London, United Kingdom South West Recruitment Full timeWe are recruiting for a Full Time Customer Service Advisor to speak both Italian and Spanish. ***Fully Remote Anywhere in the UK after training based in London office** **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from Italian to Spanish and Spanish to Italian - To deliver customer service / excellence in...
-
Customer Success Manager
3 weeks ago
London, United Kingdom BlueOptima group Full timeSpanish Speaking Senior Customer Success Manager ~ Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
-
Customer Success Manager
2 weeks ago
London, United Kingdom BlueOptima group Full timeSpanish Speaking Senior Customer Success Manager ~ Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
-
Customer Success Manager
1 week ago
London, United Kingdom BlueOptima group Full timeSpanish Speaking Senior Customer Success Manager ~ Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
-
Customer Success Manager
1 week ago
London, United Kingdom BlueOptima group Full timeSpanish Speaking Senior Customer Success Manager ~ Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...
