Customer Sales Advisor

4 weeks ago

London, United Kingdom First Group Full time

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun

About theteam?

You will be working in the Ticket Office at Paddington Station. The Customer Sales Advisors report to the Customer Sales Supervisor, who ultimately reports to the Station Management Team. It is important you are able to work well within a team as well as the ability to work independently.

About the job?

As a Customer Sales Advisor you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, whilst exceeding our customers' expectations.

Your main responsibilities will be:

  • Providing excellent customer service to our travelling passengers
  • Being dedicated to our customer needs
  • Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner.
  • Accurately completing all accountancy and other associated documentation.

You'll need to be:

  • Able to remain calm under pressure
  • A self starter with a can do attitude
  • Confident when decision making
  • Able to work alone and make decisions independently

As a minimum, you will need to have:

  • Previous experience of working within a customer facing role
  • The ability to work as part of a team or independently
  • Evidence of numerical ability
  • Attention to detail
  • Strong verbal and written communication skills
  • Previous cash handling experience would be beneficial although not essential.

Additional Information?

This role is a permanent position.

Working Pattern?

The role involves working shifts, including weekends and Bank Holiday working.

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR . This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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