Customer Engagement and Community Manager

3 weeks ago

London, United Kingdom Financial Edge Full time
Customer Engagement and Community Manager

Customer Engagement and Community Manager Marketing · London (Hybrid)

About Us

Financial Edge is a leading provider of e-learning courses specializing in investment banking private equity, investment management and sales and trading. Our mission is to equip learners with cutting-edge skills and knowledge. We are committed to fostering a learning environment that not only imparts knowledge but also drives learners towards achieving their certification goals.

About the Role

As the Customer Engagement and Community Manager, you will play a pivotal role in enhancing the learning experience and success of our students. Your primary focus will be to motivate and support learners throughout their educational journey, ensuring they complete their certifications and fully engage with our learning community. You will be the driving force behind our key performance indicators (KPIs), which include the number of completed certificates, the visibility of these achievements on professional networks like LinkedIn, and the active participation of our learners in our alumni network.

Key Responsibilities

  • Encouraging Course Completion:
  • Develop and implement strategies to motivate learners to complete their courses.
  • Track and analyze course completion rates to identify trends and areas for improvement.
  • Provide personalized support and guidance to learners, addressing any barriers to completion.
  • KPI: Increase in the number of completed certifications.
  • Celebrating Certification Achievements:
  • Organize and execute initiatives to celebrate learners who complete their certifications.
  • Encourage students to share their certification milestones on LinkedIn.
  • Collaborate with the Digital and Social Marketing Coordinator to highlight success stories and promote our brand.
  • KPI: Growth in the number of shared certificates on LinkedIn.
  • Promoting Alumni Engagement:
  • Encourage graduates to add our institution as their school on LinkedIn.
  • Foster a strong alumni network through regular communication and engagement activities.
  • Create and manage LinkedIn groups or forums for alumni to connect and share experiences.
  • KPI: Increase in the number of alumni listing us on LinkedIn.
  • B2B Program Engagement:
  • Actively interact with students enrolled in our B2B training programs.
  • Facilitate discussions, workshops, and networking events to enhance the learning experience.
  • Monitor and support the progress of B2B learners, encouraging them to complete certifications.
  • Maintain ongoing engagement with B2B program alumni to ensure long-term learning success.
  • B2B lead generation:
  • Identify potential B2B leads from purchases of our online courses.
  • Interact with potential leads to warm prior to business development reach out.

Qualifications

  • Bachelor’s degree in related field or equivalent work experience.
  • Experience in e-learning, student support, or customer success roles.
  • Strong understanding of the investment banking and finance industry.
  • Excellent communication and interpersonal skills.
  • Proven ability to motivate and inspire learners.
  • Proficient in using social media, especially LinkedIn, for community building and engagement.
  • Data-driven with an ability to interpret and act on KPIs.
  • An owner managed firm with a strong culture and enthusiasm for our learners and clients.
  • Fun, friendly and relaxed working environment with a casual dress code
  • Hybrid working (2-3 days in the office)
  • £40k to £50k a year salary + bonus and training
  • 23 days holiday per year
  • Private medical cover, life insurance and income protection after introductory period
Apply for this Position

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Do you have the right to work in the UK without sponsorship?

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