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Deputy Director Operational Excellence, Customer Resolutions

3 months ago

Scotland, United Kingdom HMRC Full time
Job summary Reporting directly to the Director for Operational Excellence (OE) and working to support activity throughout HMRC Customer Services, the Deputy Director for Customer Resolutions is responsible for leading 460 subject matter experts that form the Business Continuity and Risk Team, Tier 2 Quality Team, the Tier 2 Complaints team, and the Joint Management Engagement Team (JMET). Job descr...