Customer Services Team Leader
2 weeks ago
Your Mission: The Customer Service Executive will be responsible for handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge and experience. Maximising revenue through follow-up of sales enquiries, recognising enquiry potential and maximising output through inbound and outbound telephone calls.
The Client: Established in 1976, our prestigious client is a family-owned business which manufactures outdoor living space. A company with a great culture and values which recognises and rewards their employees. Taking inbound calls, maximising, and recognising the potential of each call whilst servicing the customer's needs.
Achieve set sales and service KPIs.
Follow up on sample requests and other sales opportunities by telephone.
Setting appointments, referring to installers, progressing project and commercial opportunities where appropriate.
First-line processing and resolution of customer complaints/disputes, where these occur.
You must be able to demonstrate a high level of telephone skills and have a passion for servicing customer’s needs and contributing to sales targets.
The candidate may also be responsible for reviewing post-purchase queries and any first-line resolute of customer disputes/complaints.
Previous experience within a sales office setting
Excellent telephone skills
A passion for offering a first-class service.
Previous experience in complaint handling and/or dispute resolution
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Customer Service Team Leader
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