Support Office Advisor

4 weeks ago


Birmingham, United Kingdom AX UK Full time

At AX, we are looking for a  Claim Support Advisor  To manage claim reviews efficiently and effectively, both before and during the hire period in which customers are utilising the AX proposition. To provide a professional technical service to colleagues and stakeholders within AX, evaluating all available information relating to referral sources and prospective clients with a view to protecting the AX asset, detecting and preventing fraudulent, and other criminal activity, always acting with honesty and integrity, and displaying confidentiality in respect of all duties carried out. A little bit about us AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents. We pride ourselves on keeping drivers driving and being experts at caring for people and cars. We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers. As our Claim Support Advisor, your responsibilities will include:
Identify and establish trends ensuring allocated claims with the relevant risk markers are reviewed in a timely manner.
Play a key advisory role in the acceptance or rejection of risk claims and the strategy of managing a certain subset of on-hire claims.
Provide technical support to Operations colleagues dealing with referrals.
To evaluate risks to AX vehicles whilst on hire and where appropriate refer to Line Manager to facilitate recovery of the asset.
Carry out Open-Source (OSINT) intelligence gathering using all available tools including social media, fraud databases, and tracing software.
Gather, analyse and report intelligence for inclusion in fraud databases.
Review telematics data where required.
Provide support and advice on any AX delivery escalations.
Liaise with colleagues in AX Innovation and APU to ensure any intelligence is shared and any risk mitigation measures are implemented.
Our Claim Support Advisor will bring the following skills and experiences to our team:
Ideal but not essential: experience of using AX Backoffice systems.
Awareness of relevant legislation and the legal framework in the motor fraud arena. 
IT competent in using Microsoft Office. 
Demonstrable experience in risk management. 
Along with a  competitive salary, you will also receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professional development. AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work. To apply for this role as Claim Support Advisor, please click apply online and upload an updated copy of your CV.



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