Senior Technical Engineer

1 month ago

Belfast, United Kingdom Sumo Logic Full time

Senior Technical Success Engineer
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Able to deliver technical context to various stakeholder levels using remote (e.g., Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies. 
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications.

  • Senior Technical Engineer

    2 weeks ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Senior Technical Engineer - Belfast Our client is the UK's leading LPG supplier, offering a range of off-grid energy options for heating, cooking, and other needs to homes and businesses.Technical Leadership: Take charge of technical expertise and leadership in maintaining and troubleshooting assets on customer premises, ensuring strict adherence to...

  • Senior Technical Engineer

    3 weeks ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Senior Technical Engineer - Belfast The Company Our client is the UK's leading LPG supplier, offering a range of off-grid energy options for heating, cooking, and other needs to homes and businesses. What you'll be doing: Technical Leadership: Take charge of technical expertise and leadership in maintaining and troubleshooting assets on...

  • Senior Technical Engineer

    3 weeks ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Senior Technical Engineer - Belfast The Company Our client is the UK's leading LPG supplier, offering a range of off-grid energy options for heating, cooking, and other needs to homes and businesses. What you'll be doing: Technical Leadership: Take charge of technical expertise and leadership in maintaining and troubleshooting assets on...

  • Senior Technical Engineer

    3 weeks ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Senior Technical Engineer - Belfast The Company Our client is the UK's leading LPG supplier, offering a range of off-grid energy options for heating, cooking, and other needs to homes and businesses. What you'll be doing: Technical Leadership: Take charge of technical expertise and leadership in maintaining and troubleshooting assets on...

  • Senior Technical Support Engineer

    2 weeks ago

    Belfast, United Kingdom VANRATH IT Full time £50,000

    An opportunity for a Senior Technical Support Engineer (3rd Line) to join an established MSP in Northern Ireland Up to £50,000 Antrim area Hybrid (flexible) The successful candidate will be responsible for providing advanced technical support to resolve complex issues escalated from junior support teams. This role requires a deep understanding of IT...

  • Senior Technical Engineer

    3 weeks ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Senior Technical Engineer - Belfast Our client is the UK's leading LPG supplier, offering a range of off-grid energy options for heating, cooking, and other needs to homes and businesses. Technical Leadership: Take charge of technical expertise and leadership in maintaining and troubleshooting assets on customer premises, ensuring strict adherence to...

  • Senior Technical Engineer

    3 weeks ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Senior Technical Engineer - Belfast Our client is the UK's leading LPG supplier, offering a range of off-grid energy options for heating, cooking, and other needs to homes and businesses. Technical Leadership: Take charge of technical expertise and leadership in maintaining and troubleshooting assets on customer premises, ensuring strict adherence to...

  • Technical Engineer

    2 weeks ago

    Belfast, United Kingdom Sumo Logic Full time

    Senior Technical Success Engineer At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team As a Technical Support Engineer at SUMO Logic, you will play a crucial...

  • Senior Technical Success Engineer

    2 months ago

    Belfast, United Kingdom Sumo Logic Full time

    Belfast, Northern Ireland, United Kingdom Senior Technical Success Engineer About the Job At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a...

  • Senior Technical Success Engineer

    4 weeks ago

    Belfast, United Kingdom Sumo Logic Full time

    Belfast, Northern Ireland, United Kingdom Senior Technical Success Engineer About the Job At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a...

  • Senior Technical Success Engineer

    1 month ago

    Belfast, United Kingdom Sumo Logic Full time

    Belfast, Northern Ireland, United Kingdom Senior Technical Success Engineer About the Job At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a...

  • Senior Technical Engineer

    4 weeks ago

    Belfast, United Kingdom Sumo Logic Full time

    Senior Technical Success Engineer At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a...

  • Technical Lead Maintenance Engineer

    4 weeks ago

    Belfast, United Kingdom Manpower UK Ltd Full time

    Our client are a global manufacturer supplying products worldwide. Technical Support Lead Engineer - Providing technical expertise and knowledge on plant equipment, PLC's robotics, drives and a range of electrical/ mechanical systems. As a Senior member of the maintenance team, this person will play a key role in resolving technical problems, fault finding...

  • Technical Lead Maintenance Engineer

    4 weeks ago

    Belfast, United Kingdom Manpower UK Ltd Full time

    Our client are a global manufacturer supplying products worldwide. Technical Support Lead Engineer - Providing technical expertise and knowledge on plant equipment, PLC's robotics, drives and a range of electrical/ mechanical systems. As a Senior member of the maintenance team, this person will play a key role in resolving technical problems, fault...

  • Technical Lead Maintenance Engineer

    3 weeks ago

    Belfast, United Kingdom Manpower UK Ltd Full time

    Our client are a global manufacturer supplying products worldwide.Technical Support Lead Engineer - Providing technical expertise and knowledge on plant equipment, PLC's robotics, drives and a range of electrical/ mechanical systems. As a Senior member of the maintenance team, this person will play a key role in resolving technical problems, fault finding...

  • Technical Writer or Senior Technical Writer

    4 weeks ago

    Belfast, United Kingdom Perforce Software Full time

    **Role: Senior Technical Writer** **Location: Belfast, UK** Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, and NVIDIA. **Position Summary**: Lisa Robertson, Director, Technical Writing at Perforce is...

  • Technical Writer or Senior Technical Writer

    5 days ago

    Belfast, United Kingdom Perforce Software Full time

    **Role: Senior Technical Writer** **Location: Belfast, UK** Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, and NVIDIA. **Position Summary**: Lisa Robertson, Director, Technical Writing at Perforce is...

  • Technical Lead Maintenance Engineer

    3 weeks ago

    Belfast, United Kingdom Manpower UK Ltd Full time

    Our client are a global manufacturer supplying products worldwide.Technical Support Lead Engineer - Providing technical expertise and knowledge on plant equipment, PLC's robotics, drives and a range of electrical/ mechanical systems. As a Senior member of the maintenance team, this person will play a key role in resolving technical problems, fault finding...

  • Senior Fire Engineer

    1 month ago

    Belfast, United Kingdom BBSeven Full time

    BB7 are a trusted independent advisory firm focused on fire, security risk and resilience. We offer strategic advice, innovative design, construction oversight and risk management services. We build around you, taking everything and everyone into account. A Senior Fire Engineer is an experienced consultant that has provided specialist fire-related...

  • Senior Fire Engineer

    1 month ago

    Belfast, United Kingdom BBSeven Full time

    BB7 are a trusted independent advisory firm focused on fire, security risk and resilience. We offer strategic advice, innovative design, construction oversight and risk management services. We build around you, taking everything and everyone into account. A Senior Fire Engineer is an experienced consultant that has provided specialist fire-related...